SUMMARY

Under the supervision of the Associate Director, Supportive Housing the Case Manager is responsible for oversight of the delivery of resident services programming at properties that serve high needs, Individuals, families seniors and those with special needs within Eden Housing’s portfolio. The Case Manager is responsible for the coordination of services for high needs populations and low- income households living at each site.  Additionally, this role is responsible for the development of collaborative relationships with county provided services providers and with outside services to bring robust and relevant programming to Eden Housing properties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations Regularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered Assist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and procedures Support case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills Provide group and one-on-one services to residents and support community building activities at assigned properties Collaboratively work with the residents to support independent living and personal and professional goals Educate residents about programmatic options and advocates for residents’ needs Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to

 

Partnership Management

 

Familiar with Services’ partnership goals and selection criteria; engages with property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed Collaborates well with local community agencies in proximity to assigned property Work collaboratively with Eden Property Management, Eden Resident Services staff, community partners and community-based services providers to address/ resolve property concerns or neighbor disputes

 

Customer Service

 

Support property-level needs assessments and associated follow-up (e.g., community meetings) Participate in development of property service plan that is responsive to resident needs Communicate and execute actions based on stated and assessed needs Offer exemplary customer service and responsiveness to residents

 

Data-driven Decision-making

 

Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis) Ensure timely property-level reporting, consistent with Services’ policies, procedures, and trainings

 

Effective Team Building

 

Participate in staff and team meetings, trainings, group outings and other site sponsored events Apprise direct supervisor of activities and incidents in a timely manner Cultivate collaborative relationships with Property Management peers and colleagues at the property level Performs other duties as assigned