Job Title: Remote Case Manager Location: Remote – Any State Schedule: Monday–Friday, 8:00 AM – 8:00 PM EST Pay: $18 - $19/HR About the Role: As a Case Manager, you’ll serve as a subject matter expert supporting access and affordability programs. You’ll interact with customers and stakeholders to manage reimbursement and patient care challenges while ensuring a positive customer experience. This role requires strong problem-solving skills, autonomy, and a passion for helping patients access the medications they need. Responsibilities: + Support access and affordability programs with professionalism and expertise + Manage complex reimbursement and patient care challenges + Provide accurate, timely information to customers and stakeholders + Research, respond, and resolve inquiries to ensure customer satisfaction + Collaborate with peers to drive program success and improve processes Qualifications: + High school diploma or equivalent required + 5+ years of related healthcare or case management experience + Knowledge of patient journey in healthcare + Insurance & reimbursement benefits proficiency + Familiarity with pharmacy and/or medical benefit structures + Experience using Microsoft Office + Comfortable with Mac iOS or Windows operating systems Preferred Skills: + Strong customer service and communication abilities + Detail-oriented with strong organizational skills + Ability to manage multiple priorities in a fast-paced environment Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. **Pay Details:** $18.00 to $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.