Willdan Lighting & Electric, a subsidiary of Willdan Group Inc., is seeking a Case Management Lead. The Case Management Lead directs the team that supports building decision-makers through complex energy retrofit projects from intake through completion. This role ensures high-touch, equitable service delivery across NYC’s diverse building stock while improving program efficiency, accountability, and impact.
Essential Duties and Responsibilities
Supervise case managers and implement workflows that guide buildings through audits, financing, and construction.Develop playbooks, escalation protocols, and KPIs to ensure consistent, responsive service.Track project status, barriers, and outcomes using CRM and reporting systems.Monitor equity outcomes and ensure targeted support for lagging building segments.Collaborate across service provider, workforce, and technical teams to connect clients with appropriate resources.Serve as a senior point of contact for escalated customer needs.Train and coach staff on customer service, energy literacy, and engagement best practices.Conduct audits and assessments to ensure compliance with program and industry standards.Recommend strategies to improve service delivery and client outcomes.Facilitate skill-building workshops for staff, interns, and participating contractors.Foster a collaborative, inclusive work environment that encourages innovation and continuous learning.Directly and indirectly manage internal and subcontracted program staff.Job Requirements / Qualifications
Bachelor's degree required; background in sustainability, social work, or project management preferred.7+ years in client services, project coordination, or related fields.Strong leadership experience managing diverse teams and casework pipelines.Deep understanding of NYC building types and retrofit pathways.Knowledge of energy efficiency, building science, or construction trades preferred.Excellent communication, coaching, and stakeholder engagement skills.Familiarity with NYC’s diverse communities; bilingual/multilingual candidates encouraged to apply.Commitment to equity-driven service delivery and community-centered outcomes.Experience in program design, outcome tracking, and partnership management.Proficiency in Microsoft Office Suite, CRM systems, and project management tools.Knowledge of local, state, and federal energy efficiency regulations and standards.EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.
Willdan Lighting & Electric participates in E-Verify.