About Us

People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? 

Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.

About Us

Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

The Way Back Support Service (TWBSS) aims to support those who have attempted suicide or had a suicidal crisis, to minimise the risk of re-attempts. The service aims to increase social connectedness, improve access to clinical and community support services, and build the capacity of individuals to self-manage and improve mental wellbeing.

Using personal experience, the Carer Support Facilitator works safely and appropriately, to walk alongside a carer, providing understanding, insight and practical guidance, that comes through having cared for someone experiencing a suicidal crisis. Carer Support Facilitator promotes the importance of a carer/caregiver maintaining their own wellbeing throughout a crisis. This happens within a professional relationship which uses lived expertise and learned skills to navigate the needs identified by the Carer.

Key Role Accountabilities:

Align one’s workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values. Work in accordance with WMQ Lived/Living Experience Workforce Framework and the NDIS Quality and Safeguard Commission.Ensure individual and team practice is in accordance with the requirements of relevant legislation including the Human Services Quality Framework, the National Mental Health Standards and Family Centred Practice Framework.Effectively contribute to the decreasing stigma and discrimination around having a lived experience of a mental health issue.Maintain a high level of discretion and confidentiality through all interactionsUnderstanding and applying knowledge of complexity of family and other support relationships.Model Self- Efficacy and Capacity in Carer SupportProvide support and safety planning as required.Ensure participant information and relevant documentation is up to date and in accordance with reporting requirements.Provide assertive and practical support to access services related to individual needs. Outreach and in home/ community-based support.Provide family and carer support with a focus on encouraging clients to maintain links with and grow natural support networks.Provide group based peer work with a focus on social inclusion creating a sense of belonging and connection with a view to enhance Carer Wellbeing.Assist to resolve barriers to build strengths and resilience through identifying natural supports and linkages to external supports.Provide holistic non-clinical, follow-up care and practical support to Carers of individuals directly after a suicide attempt or at high risk of suicide.Create safe environments for carers to express their emotions and experiences, without judgment or criticism, to relieve caregiver sense of overwhelm.Provide information and assistance to increase carers knowledge and skills to support their emotional and social wellbeing e.g. self-care, coping strategies, advocacy and education.

About you:

Demonstrated ability to manage your own wellness and utilising responsible strategies to maintain and continue building on one’s personal recovery.Capacity to share one’s own story appropriately in a variety of contexts.Ability to establish relationships and maintain appropriate boundaries.NDIS Worker Screening Clearance held before commencing.NDIS Worker Orientation Module ‘Quality, Safety and You completed before starting.Excellent organisational skills and ability to effectively and efficiently manage competing tasks.Demonstrated effective PC skills including MS Office and related applications packages (including reporting).Minimum Certificate IV in Mental Health Peer Work or Intentional Peer Support; or Suicide Prevention Peer Work.Lived experience as a carer of person with suicidality, some knowledge of service systems from a carer perspective and motivation to apply this experience in a role which facilitates support for another carer.Ability to connect with people in a compassionate, non-judgemental, mutually respectful and relevant manner.Demonstrated ability to record data and document activityAbility to work autonomously and to manage own calendar.

Desirable:

Knowledge of, or experience accessing Carer Organisations in the Community.

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.Relevant probity checks required by legislation and WMQ Limited policy.Current Driver’s Licence and willingness to drive in the course of work.

Why WMQ?

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!

Access to salary packaging benefits that enable you to increase your take-home pay

Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage

Access to discounts on private health insurance, gym memberships and travel

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.