About Job CTC Undisclosed Job Location Mexico Experience 1 - 5 yrs Description Company Overview

Incedo is a US-based consulting, data science, and technology services firm with over 3000 people helping clients from our six offices across the US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, banking, wealth management, product engineering, and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry-leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect, or a domain expert based on your skills and interests.

Our mission is to enable our clients to maximize business impact from technology by:

Harnessing the transformational impact of emerging technologies Bridging the gap between business and technology Role Description

As a Software Engineer - Voice/chat/email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements.

Experience in blended process including voice and email campaigns Possess strong knowledge of Banking products (specially US Payments) Answering incoming calls and emails regarding product and services and general queries Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller Update customer information in CRM during and after each call Work with the team to stay updated on product knowledge and be informed of any changes in processes Ability to remain professional and courteous with customers at all times Excellent verbal and written communication skills Being empathetic in all customer interactions Technical Skills

Skills required:

Banking Product knowledge (specially US payments) Customer service & Sales Calling Excellent Documentation/E-mail skills Knowledge of CRM and Telephony like Avaya, Salesforce, etc. Quick learner and passion for Customer Service Multi-tasking and good comprehension skills

Nice-to-have skills:

Fluent in verbal and written English and French Basic knowledge of Microsoft Excel Graduate At least one year of Customer Service experience preferably in banking domain for US Qualifications 3-5 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred Company Value

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.