POSITION OVERVIEW: Provides operational oversight to the assigned Opportunity Center. Develop relationships with local community agencies to identify resources for the clients served in the Opportunity Center. Promotes and participates in career fairs; and demonstrates skills and abilities to coordinate and collaborate with an engaged and diverse community and population. Promotes open communication with participants regarding employment opportunities in the community. ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES: Employer Engagement* ork with the Business Engagement Specialist to plan, and organize career related activities and events such as career fairs, educational resource classes, etc. * Research and identify career pathways individuals utilizing the Opportunity Centers are interested in and communicate this information to the Business Engagement Specialist. * Remain current with all recruiting and employment search practices. Community Engagement * Develop relationships with local community agencies to identify resources for clients utilizing the Opportunity centers that will assist with barrier removal. (Housing, Food, Medical, etc.). * Develop and maintain a resource manual that has up to date resources that help remove barriers for individuals receiving services. Career Pathing and Development Opportunities * Ensure accurate skills assessments on clients to help determine career interests for optimum placements that meet the needs of both participants and employers. * Assist with identifying critical knowledge and/or skill gaps during career coaching sessions and help clients with obtaining the necessary training to overcome the skills gap. * Assist clients with registering for post-secondary opportunities to gain credentials. * Conduct labor market research on career interests to provide clients with a career pathway. * Research high demand credential programs within the local technical colleges. * Create individual development educational/employment plans for clients interested in obtaining a credential or upward mobility within their employment field. * Provide person-centered planning services in a manner that maximizes the attainment of goals leading to increased self-sufficiency. * Responsible for placing clients enrolled in Goodwill s Opportunity Center services into jobs within the community. * Monitor job openings and keep abreast of labor market trends. * Provide job placement and retention services by connecting clients with employers and job opportunities. * Collaborate with Mission Services leadership to address barriers identified during career coaching sessions that may hinder a client from achieving their career goals. Job Readiness Preparation * Assist clients with resume development show casing past work experience. * Assist clients with job search skills, completing job applications, and connecting with area employers to fill open positions. * Recommend additional educational/training to clients that will enhance their career goals. * Provided job readiness training opportunities to clients to include interviewing techniques that will help strengthen employment outcomes. * Ensure clients employment documents and skills are presentable prior to introducing them to an employer. * Facilitate job readiness trainings to ensure individuals seeking services are prepared to enter the labor market. Outcome Goals * Accomplishes organization mission by completing related assignments as needed. * Meet/exceed the Opportunity Center key performance indicators monthly. * Generate weekly, and monthly reports outlining support individuals served in the Opportunity Centers need for barrier removal. * Attend community events that will promote Goodwill s services. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED * Associate degree or equivalent combination of education and experience. * Minimum of two (2) years experience in case management, career counseling, or employment service programs preferred. * Strong customer service skills. * Previous staffing experience preferred. * Bilingual preferred. * Knowledge of job readiness skills and hiring practices. * Flexibility with schedule and ability to work evenings and weekends as needed. * Must possess a valid driver's license and independent transportation. This position requires local travel to meet with business partners. * Ability to work efficiently with people in a facilitating manner with an open mind and ability to react as such in situations and interactions with clients and other stakeholders. * Ability to work as part of a team and relate effectively with other Goodwill staff members, community, employers, and clients, and representatives of other community service providers. * Discretion, patience, tact, and courtesy in working with others. * Flexibility and the willingness to learn new procedures and policies in order to meet the changing needs and goals of the department, organization, and most importantly the individuals served. * Must be able to adhere to all confidentiality policies, procedures, and practices including HIPAA regulations. I certify that I have received and read my job description.