**_CSI, a Help at Home Company_** _, proudly serves communities across Florida as part of the nation’s leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 60,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you._ **Job Summary:** As a Care Support Supervisor, you’ll play a key role in ensuring clients receive high-quality, personalized care. In this dynamic position, you may develop and oversee care plans (where permitted), while serving as the central connection point between clients, caregivers, managers, and referral sources. You’ll help coordinate care, support homecare aides, and ensure every client’s experience is compassionate, efficient, and well-managed. **As a People Leader:** **_You lead with empathy, vulnerability, and honesty._** + _Must have a love of learning._ + _Endless curiosity and an enthusiasm for continuous improvement_ + _Team-first mindset_ + _Empower and inspire full time associates through coaching._ + _Hold others to high standard._ + _Knows how and when to celebrate success._ **Essential Duties/Responsibilities:** + Maintains up-to-date client and employee files in compliance with agency standards. + Ensures confidentiality of all client and agency information in accordance with HIPAA. + Provides direct training and support to homecare aides. + Assigns caregivers based on client needs and the established Plan of Care. + Monitors caregiver performance to ensure quality service delivery. + Communicates schedules and updates with clients, caregivers, referral sources, and internal teams. + Conducts monthly in-home visits to stay connected with clients and caregivers. + Prepares and submits required departmental reports. + Documents client conditions, services provided, and any changes or concerns. + Completes satisfaction surveys, evaluations, in-home visits, and staff training records as needed. + Addresses client concerns, documents issues, and escalates when appropriate; serves as a mandatory reporter. + Provides coaching and education on Plan of Care updates. + Maintains positive working relationships with clients, staff, and community partners. + Ensures compliance with all relevant laws, regulations, and company policies. + Performs additional duties as assigned. **Required** **Skills and Abilities:** + Bilingual in English and Spanish (read, write, speak) + Excellent organizational skills; ability to multitask and manage multiple responsibilities. + Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. **Education and Experience:** + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Basic computer literacy and typing skills. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. **Benefits:** + Direct deposit + Healthcare, dental, and vision insurance + Paid time off and parental leave + 401k + Ongoing, in-depth training opportunities + Meaningful work with clients who need your help + Career growth and experience with an industry leader with 50+years of history in a high-demand field