**CSI, a Help at Home Company** , proudly serves communities across Florida as part of the nation’s leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 50,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you. **Job Summary:** The Care Support Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care. **This is an on-site position and address is: 1502 W Fletcher Ave, Suite 103, Tampa, FL 33612 and days and hours Monday -Friday 8:30-5pm.** **_As a People Leader:_** + You lead with empathy, vulnerability, and honesty. + Must have a love of learning. + Endless curiosity and an _enthusiasm_ for _continuous_ improvement + Team-first mindset + Empower and inspire full time associates through coaching. + _Hold others to high_ _standard._ + _Knows how and when to celebrate_ _success._ **Essential Duties/Responsibilities:** + May maintain elements of the assigned clients’ files, employee files and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + May provide direct training. + Assigns homecare aides based on the client’s overall needs and Plan of Care. + Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service. + Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager. + May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client’s condition and overall service. + May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client’s Plan of Care. + Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers. + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. **Required** **Skills and Abilities:** + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. **Education and Experience:** + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Basic computer literacy and typing skills. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. **Benefits:** + Direct deposit + Healthcare, dental, and vision insurance + Paid time off and parental leave + 401k + Ongoing, in-depth training opportunities + Meaningful work with clients who need your help + Career growth and experience with an industry leader with 50+years of history in a high-demand field **\#LI-LT1**