**Become a part of our caring community and help us put health first** Are you a transitioning military service member or a Military Spouse looking for an internship that supports the goal to put health first? During the period of this unpaid internship, you will work with the Medicaid Clinical Services team to ensure interaction between the company and members are optimized. The Care Management Support Assistant Internship provides transitioning service members that are eligible to participate in the DoD SkillBridge Internship, or military spouses that are eligible to participate in the Military Spouse Fellowship, with an opportunity to train and work with Humana's Medicaid Team. If you are interested in this position, you will be required to confirm eligibility. Programs we are supporting: Prescribed Pediatric Extended Care (PPEC) and the Applied Behavioral Analysis Program, and Expanded Benefits Outreach Currently, our primary focus is on delivering targeted outreach support for the expansion of both the Applied Behavior Analysis (ABA) and Prescribed Pediatric Extended Care (PPEC) programs. The PPEC program serves children with complex medical conditions by providing a safe, medically supervised daycare environment where their healthcare needs are addressed throughout the day, thereby enabling parents or guardians to maintain employment. Notably, several PPEC facilities also offer transportation services to and from the center, further reducing barriers to care and supporting family stability. In parallel, the ABA outreach initiative is designed to proactively confirm and manage active authorizations for members, ensuring continuity of care and timely access to behavioral health services. This approach helps prevent lapses in service, enhances member satisfaction, and supports clinical outcomes by aligning service delivery with member needs. By dedicating resources to these programs, we aim to improve access, care coordination, and overall quality of life for our pediatric members and their families. These initiatives are aligned with organizational goals to provide comprehensive, member-centered support and are consistent with best practices in pediatric care management. Additionally, we are assisting our SDoH Team with aged, expanded benefits backlog so that we are maintaining Market compliance. The Florida Healthy Horizons Medicaid Department is interested in utilizing the DoD SkillBridge/Military Spouse Fellowship to provide outreach support. Ask: Headcount is being added as an Unpaid Intern Department of Defense, DoD, SkillBridge Intern, Military Spouse Fellowship, which is funded by the DoD, or Hiring our Heroes, HoH, based on type of Military affiliation and status. (i.e., active duty, retired, veteran, divorced, widow/widower) or new learners seeking completion of clinical hours to test/acquire state certifications/license Save $ for a period between several weeks up to 6 months with skilled talent. Anticipated conversion to Humana following successful completion of fellowship. This is a phased approach to hire transitioning service members, military spouses or new learner graduates finalizing qualifications to obtain their state certifications/licensures into an unpaid intern role for a period, which may be several weeks up to 6 months depending on the program. May be eligible to transition into a FTE position if agreed between the intern and Humana. **TimeLine Detail – Each timeline varies:** DoD transitioning service members are eligible to participate as allowed by both DoD and the service members command and may be between a period of 3-6 months, 40-hour work week, Monday through Friday with Humana. Transitioning service members must complete the internship prior to being eligible for FTE. Military Spouses will work a 32- hour work week with Humana, Monday through Thursday and report to Hiring our Heroes on Friday for coaching continuation during the 11-week program. Military spouses are eligible to transition into an FTE role at any time prior to completion of military spouse fellowship. **Use your skills to make an impact** **Required Qualifications:** + Transitioning Service Member eligible to participate in SkillBridge or military spouse eligible to participate in the military spouse fellowship + Minimum 1 year of customer service experience, including typing/data entry + Professional healthcare experience or education in a healthcare discipline + Excellent verbal, listening and written communication skills. + Proficient in Microsoft Office Outlook and Word + Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems with the ability to work with multiple screens and databases while paying attention to detail with data entry. **Preferred Qualifications:** + CGX and QuickBase + Associate's or Bachelor's Degree + Clerical support background in a healthcare environment + Familiarity with medical terminology and/or ICD-10 codes + CNA or Medical Assistant background + Quality background + Medicare experience **Additional Information** **The DOD SkillBridge Internship Program** provides an opportunity for transitioning military service members to gain civilian work experience with an employer for a period between 90 and 180 days upon approval. **The Military Spouse Fellowship Program** connects military spouses with employers offering a variety of professional onsite, field, or remote based opportunities for a period up to 11 weeks. Networking opportunities will be provided while participating in the Internship or Fellowship. Due to factors such as location, and/or requirements that cannot be modified, full-time employment is not guaranteed upon completion of the Internship or Fellowship. **Workstyle:** Remote Work at Home **Location:** U.S. **Work Schedule:** Must be willing to work weekdays 8:00 AM to 5:00 PM Eastern Time ​ **Travel:** None - May need to report to the office for meetings or trainings or as needed depending on location. **Work at Home Guidance:** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested, Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. **Interview Format** As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive an email correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. (Please be sure to check your spam or junk folders often to ensure communication isn’t missed) If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews. **SSN Alert** Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. **Ethics Section 1121 of the Louisiana Code of Governmental Ethics** states that current or former agency heads or elected officials, board or commission members or public employees of the Louisiana Health Department (LDH) who work directly with LDH’s Medicaid Division cannot be considered for this opportunity. A separation of two (2) or more years from LDH is required for consideration. For more information please visit: Louisiana Board of Ethics (la.gov) Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 1 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.