**Become a part of our caring community and help us put health first** Do you enjoy helping others achieve optimal health and well-being? Are you skilled at customer service over the phone and energized by a fast-paced virtual position? Humana’s Care Management Support Assistants perform their role in a call center environment that includes working in an auto-dialer telephone system. The role aims to take a comprehensive approach towards addressing a member’s overall health and well-being. The start date for this position is Monday, September 15, 2025. The assigned shift will be 11:30AM – 8:00PM EST (Eastern Standard Time) **Key responsibilities of the role include the following:** + Effectively engage members in Care Management via telephonic interactions + Complete necessary assessments and questionnaires with members to identify health risks and support our clinical Care Management team in addressing them + Coordinate assistance for members needing doctor’s appointments + Address barriers to various health screenings and connect members with resources to close any gaps in care + Help members retain and access benefits + Service both inbound and outbound calls Success in the CMSA role requires the following: + Consideration and professionalism towards the members we serve. + Understanding, integrity and compassion + Ability to apply active listening skills to initiative-taking and decision-making. + Ability to learn and absorb information quickly and apply it to the work being performed. + Ability to work independently but also speak up in times of doubt. + Flexibility and comfort with the speed of change in healthcare. Training and Schedule + Call center hours of operation are Monday-Friday between 8:00 am and 8:00 pm EST + Assigned shift for this opportunity will be: 11:30 am – 8:00 pm EST + During the first 2 weeks of training, hours will be 9 am to 5:30 pm EST + **Attendance is vital for your success; no time off will be allowed during the training and nesting period which is the first 90-days.** + Extended hours are offered when business needs arise. This could include occasional and/or mandatory overtime to include evenings and weekends **Use your skills to make an impact** **Required Qualifications** + High School Diploma, GED or equivalent + A minimum of 1 year of experience in a fast-paced call center with high inbound and outbound call volumes + Experience consistently meeting documented productivity, quality, and/or service metrics + Experience multitasking between numerous applications, programs and platforms + Proficiency using Microsoft office products: Word, Excel, Teams, and Outlook + Ability to work an 8.5-hour shift between the hours of 11:30am to 8pm EST. **Preferred Qualifications** + Associate’s degree or higher + Bilingual in English and Spanish. + Administrative support experience in a healthcare setting, within the past 3 years + Familiarity with care management and well-being resources. + Auto-dialer experience. **Work-At-Home Requirements** To ensure Work-At-Home employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested + Satellite, cellular and microwave connection can be used only if approved by leadership + Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense + Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information **Additional Information** ****PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) ****   z **Interview Process** As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. + **Text Prescreen:** Shortly after submitting your application, you may receive both a text message and email requesting you to complete prescreen questions with either yes or no answers. The text message may arrive prior to the email. If you prefer to answer via computer or tablet, wait for the email. + **Video Prescreen:** If you are successful with the text prescreen, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet. + **Interviews:** Some candidates will be invited to interview. If so, the recruiter will send an invitation through Hire Vue to schedule a day and time. + **Offers:** Finalists from the interview will be contacted by a recruiter to discuss the offer and benefits for the job + **Note:** Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About us** Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.