Work where every moment matters Every day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionThe Hartford HealthCare Care Logistics Center CLC is newly formed Hartford HealthCare entity that manages patient throughput and placement at all of our acute care hospitals Supported by world class communications and analytics technology and through our innovative partnership with GE Health the CLC handles all questions about bed availability transfers etc at our hospitals The center strives to get every patient to the right place for the right care at the right time ndash and with the right team Staffed by registered nurses the CLC is a powerful new resource for coordinating care at Hartford HealthCarePosition SummaryThe Care Logistics Center EMS Emergency Medical Services Dispatcher is responsible for the prompt notification and activation of EMS agencies for emergent and non emergent transportation to and from HHC facilities The position is responsible for facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication reviewing technology that supports patient placement activities and swift clinical decision making The EMS Dispatcher will work directly with Bed and Case Managers across the system and is the liaison between EMS agencies and the Bed and Case Managers The position applies clinical and industry knowledge for the appropriate activation and tracking of EMS resources This position reports to the Manager of Bed Management and the System Director for EMS Network Development Position ResponsibilitiesPatient ThroughputReceives interprets intercepts and processes all emergent and non emergent transfers into and out of the Hartford HealthCare System that requires response of an ambulance or service performed by an EMS agencyEstablishes priority of multiple EMS requests and assigns agencies in order of availabilityCommunicates with EMS agencies within the Hartford HealthCare System to receive and communicate information keeping track of EMS locations and demands on each serviceRecords variety of information compiled during a shift and logs follow up to be done when necessary This includes time stamps data queries transfer delays and moreIncrease effective bed capacity by identifying barriers in bed assignment processes and collaborate with bed and case managers in the resolution of these issuesDocuments and reports on timeliness of patient placement activities and issues of concern related to efficient throughputProvides necessary education to the clinical workforce on the use of the electronic patient placement systemDevelop effective relationships with EVS and Transport staff to support efforts to enhance patient flow and bed managementEnsures that the desired clinical outcomes are achieved through cost effective and efficient processesAchieve seamless delivery of services by appropriately involving colleagues physicians nurses and other staff to ensure commitment communication and cross functional linkageWork alongside physicians and clinical leadership in the communication of clinical issues that arise related to patient placementflowEnsures successful and consistent execution of Hartford HealthCare and individual hospitalrsquos policies and proceduresArticulates organizational vision and utilizes resources to ensure staff commitment to organization objectivesProvides leadership and accomplishing objectives through innovationOrganizational ObjectivesImplements and monitors clinically and fiscally responsive organizational philosophies goals and objectives to address specific issues and support throughput effortsEnsures that continuous performance improvement forms a basis for efficient patient throughputEnsures that all clinical services work in synergy within the organization to support efficient delivery of careCommunicates and ensures adherence to practices and procedures that are consistent with individual hospital and organizational policies and strategiesProvides vision and leadership within the organization that builds upon a collaborative environment to support ongoing throughput efforts and improvementsFiscal ManagementEvaluates all throughput and bed resource utilization for potential implementation of cost effective changesReviews urgency of transfer activity to each individual hospital related to pending insurance authorization processesIn conjunction with hospital leadership develops implements and monitors systems to ensure cost effective quality decisions are being madeClinical ResourceWorks with EMS agencies and bed and case managers to effectively triage clinical needs of patients to assure the appropriate resources are utilized to support patient transfersCollaborates with clinical management in the identification of patient needs related to changes in clinical condition emergent transfers and trauma calls associated with bed management activitiesplacement effortsEffectively maintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant patient placement needsOrganizational LeadershipCollaborates with clinical leadership and management to define reduce and eliminate barriers within the system which may negatively effect patient throughputefficient delivery of careParticipates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projectsSupports unitdepartment management in the facilitation of inter and intra unit problem resolutionPromotes the organization to all customers by interpreting and communicating Hartford HealthCarersquos mission and values acting as a loyal supportive and informed spokesperson for the organizationActively participates in and contributes to meetings and organizational initiatives with hospital and organizational leadershipProvides valid timely and effective feedback to unitdepartment leadership as to the management performance related to patient throughputCollaborates with senior leadership in regard to issues related to off shift activity and patient placementbed availabilityCustomer SatisfactionEnsures the smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of patientsEnsures the confidentiality of appropriate patient staff and management data is maintainedModels customer service standards and demonstrates value for all people in the work environmentEffectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customersIn collaboration with management ensures that customer relations standards reflecting excellence consistent with organizational policy for internalexternal customers are appropriately metIn conjunction with hospitalorganizational leadership establishes and manages a system to measure the effectiveness of issues that impact patient throughputResource ManagementMaintains a strong working knowledge of all applicable computer systems that will affect and support bed placement and transfer activitiesDemonstrates a strong ability to multitask by utilizing multiple computer systemsReports To Manager Bed Management Dir EMS Network DevrsquotWork where every moment matters Every day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionThe Hartford HealthCare Care Logistics Center CLC is newly formed Hartford HealthCare entity that manages patient throughput and placement at all of our acute care hospitals Supported by world class communications and analytics technology and through our innovative partnership with GE Health the CLC handles all questions about bed availability transfers etc at our hospitals The center strives to get every patient to the right place for the right care at the right time ndash and with the right team Staffed by registered nurses the CLC is a powerful new resource for coordinating care at Hartford HealthCarePosition SummaryThe Care Logistics Center EMS Emergency Medical Services Dispatcher is responsible for the prompt notification and activation of EMS agencies for emergent and non emergent transportation to and from HHC facilities The position is responsible for facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication reviewing technology that supports patient placement activities and swift clinical decision making The EMS Dispatcher will work directly with Bed and Case Managers across the system and is the liaison between EMS agencies and the Bed and Case Managers The position applies clinical and industry knowledge for the appropriate activation and tracking of EMS resources This position reports to the Manager of Bed Management and the System Director for EMS Network Development Position ResponsibilitiesPatient ThroughputReceives interprets intercepts and processes all emergent and non emergent transfers into and out of the Hartford HealthCare System that requires response of an ambulance or service performed by an EMS agencyEstablishes priority of multiple EMS requests and assigns agencies in order of availabilityCommunicates with EMS agencies within the Hartford HealthCare System to receive and communicate information keeping track of EMS locations and demands on each serviceRecords variety of information compiled during a shift and logs follow up to be done when necessary This includes time stamps data queries transfer delays and moreIncrease effective bed capacity by identifying barriers in bed assignment processes and collaborate with bed and case managers in the resolution of these issuesDocuments and reports on timeliness of patient placement activities and issues of concern related to efficient throughputProvides necessary education to the clinical workforce on the use of the electronic patient placement systemDevelop effective relationships with EVS and Transport staff to support efforts to enhance patient flow and bed managementEnsures that the desired clinical outcomes are achieved through cost effective and efficient processesAchieve seamless delivery of services by appropriately involving colleagues physicians nurses and other staff to ensure commitment communication and cross functional linkageWork alongside physicians and clinical leadership in the communication of clinical issues that arise related to patient placementflowEnsures successful and consistent execution of Hartford HealthCare and individual hospitalrsquos policies and proceduresArticulates organizational vision and utilizes resources to ensure staff commitment to organization objectivesProvides leadership and accomplishing objectives through innovationOrganizational ObjectivesImplements and monitors clinically and fiscally responsive organizational philosophies goals and objectives to address specific issues and support throughput effortsEnsures that continuous performance improvement forms a basis for efficient patient throughputEnsures that all clinical services work in synergy within the organization to support efficient delivery of careCommunicates and ensures adherence to practices and procedures that are consistent with individual hospital and organizational policies and strategiesProvides vision and leadership within the organization that builds upon a collaborative environment to support ongoing throughput efforts and improvementsFiscal ManagementEvaluates all throughput and bed resource utilization for potential implementation of cost effective changesReviews urgency of transfer activity to each individual hospital related to pending insurance authorization processesIn conjunction with hospital leadership develops implements and monitors systems to ensure cost effective quality decisions are being madeClinical ResourceWorks with EMS agencies and bed and case managers to effectively triage clinical needs of patients to assure the appropriate resources are utilized to support patient transfersCollaborates with clinical management in the identification of patient needs related to changes in clinical condition emergent transfers and trauma calls associated with bed management activitiesplacement effortsEffectively maintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant patient placement needsOrganizational LeadershipCollaborates with clinical leadership and management to define reduce and eliminate barriers within the system which may negatively effect patient throughputefficient delivery of careParticipates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projectsSupports unitdepartment management in the facilitation of inter and intra unit problem resolutionPromotes the organization to all customers by interpreting and communicating Hartford HealthCarersquos mission and values acting as a loyal supportive and informed spokesperson for the organizationActively participates in and contributes to meetings and organizational initiatives with hospital and organizational leadershipProvides valid timely and effective feedback to unitdepartment leadership as to the management performance related to patient throughputCollaborates with senior leadership in regard to issues related to off shift activity and patient placementbed availabilityCustomer SatisfactionEnsures the smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of patientsEnsures the confidentiality of appropriate patient staff and management data is maintainedModels customer service standards and demonstrates value for all people in the work environmentEffectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customersIn collaboration with management ensures that customer relations standards reflecting excellence consistent with organizational policy for internalexternal customers are appropriately metIn conjunction with hospitalorganizational leadership establishes and manages a system to measure the effectiveness of issues that impact patient throughputResource ManagementMaintains a strong working knowledge of all applicable computer systems that will affect and support bed placement and transfer activitiesDemonstrates a strong ability to multitask by utilizing multiple computer systemsReports To Manager Bed Management Dir EMS Network DevrsquotEducationRequires high school diploma or GED equivalent and be certified to the minimum level of Emergency Medical TechnicianExperienceMinimum of years of commercial EMS experience or emergency medical dispatchingLicensureCertification RegistrationCurrent CT EMT certification minimumKnowledge Skills and Ability RequirementsDemonstrated ability to direct and triage in a highly fluid dynamic operational environmentDemonstrated ability to manage multiple priorities and assess and triage clinical critical patient needsExcellent prioritization and communication skillsDemonstrated excellence in critical thinking communications and conflict resolution skillsDemonstrated ability to implement support and effectively monitor change requiredAbility to collaborate with all layers of the managementadministrative teams within Hartford HealthCareWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationRequires high school diploma or GED equivalent and be certified to the minimum level of Emergency Medical TechnicianExperienceMinimum of years of commercial EMS experience or emergency medical dispatchingLicensureCertification RegistrationCurrent CT EMT certification minimumKnowledge Skills and Ability RequirementsDemonstrated ability to direct and triage in a highly fluid dynamic operational environmentDemonstrated ability to manage multiple priorities and assess and triage clinical critical patient needsExcellent prioritization and communication skillsDemonstrated excellence in critical thinking communications and conflict resolution skillsDemonstrated ability to implement support and effectively monitor change requiredAbility to collaborate with all layers of the managementadministrative teams within Hartford HealthCareWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment