About our Home: Nestled amidst the beauty of Welwyn's landscaped gardens, Heath Lodge stands as a beacon of warmth and care, located ground serene grounds This period-style haven, with room for 65 cherished residents, isn't just about providing shelter—it's about crafting memories, fostering connections, and celebrating every moment. Whether it's a heartwarming chat in the café, a tranquil moment in the lounge, or a stroll through the gardens, Heath Lodge promises a space where every resident finds their own slice of joy. Welcome to a home where every day is a testament to love and care. What you will be doing! + General reception duties, taking calls, transferring to departments, greeting visitors + Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings. + To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times + To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings. + To coordinate the duty rota, liaise with Bank and Agency staff when required. + To sort and distribute mail accordingly throughout the Home. + You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete. + Keep accurate records of all relevant residents' documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices. + Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices. + Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced. + Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments. + Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly. + Prepare and submit data relating to petty cash and wages totals-monthly + Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist. + Provide an efficient telephone and reception service to the general public and relatives /visitors to the home. + Attend training courses and sessions as required. + Maintain client, staff and business confidentiality at all times. + Prepare and maintain stationary orders, stock and records. + To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home. + To ensure all internal and external customer interactions are met with a welcoming and professional manner. Benefits: + Salary from £26,000 per annum + Employee Assistance Programme + Perkbox + Employee of the Month + Long term service awards + Blue Light Card + Professional Development + Refer a Friend