Care Experience Manager ApplyRefer a FriendBack Job Details Requisition #: 206685 Location: Norcross, GA 30092 Category: Administrative/Clerical Salary: $42,000.00 - $48,000.00 per year Position Details Position: Care Experience Manager (CEM) Join a Company That Puts People First! Aveanna Healthcare is one of the largest private-duty nursing companies in the nation and is continuing to grow. We’re proud to foster a workplace culture that values diversity, encourages collaboration, and supports our team members at every step. What Makes Aveanna Different? Award-Winning Culture + Recognized inIndeed’s Work Wellbeing Top 100 Companies of 2024 + NamedBest Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEOby Comparably in 2024 Comprehensive Benefits Package + Health, Dental, Vision, and Company-paid Life Insurance + Paid Holidays, Vacation Days, and Sick Days + Quarterly Bonus Opportunities + Mileage Reimbursement + 401(k) Savings Plan with Employer Matching + Employee Stock Purchase Plan with a 15% Discount + Tuition Discounts and Reimbursement Program (conditions apply) + Nationwide Presence with Advancement Opportunities + Employee Recognition Programs and Relief Fund + Structured New Hire Orientation + Employee Resource Groups for Community and Support Position Details: Compensation:$42,000.00+ base salary, quarterly bonuses, paid rotating on-call. Schedule:Monday-Friday - Fulltime schedule - Standard office hours - On-call rotation (paid) Location:6525 The Corners Parkway Peachtree Corners, GA 30092 Suite 305 Key Responsibilities of the Care Experience Manager + Coordinate staffing needs and manage caregiver schedules. + Organize orientation and training for new caregivers. + Manage shift coverage for absences or tardiness. + Monitor and address cost containment to ensure efficient case assignments. + Evaluate and support staff performance with a positive approach. + Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis). + Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed). + Build and maintain strong relationships with caregivers and patients to ensure top-tier service. + Demonstrate problem-solving skills, initiative, and sound judgment. + Uphold and adhere to company policies and procedures. Qualifications for Success + High School Diploma or equivalent required; College Degree a plus. + Proficient in English; bilingual skills are a plus. + Healthcare experience is highly preferred. + Proficiency in Microsoft Office Suite (Word and Excel). + Strong organizational skills, ability to multitask, and thrive in a team environment. + Willingness to work an after-hours on-call schedule. Note:As an employer receiving Medicare and Medicaid funds, employees must comply with all health-related requirements in relevant jurisdictions, including vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Take the Next Step in Your Career! Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna’s supportive and dynamic environment. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html) Apply