Join us as a Care Engineer, where you'll play a key role in delivering an exceptional support experience to our customers in a dynamic, cloud-focused environment. You'll tackle demanding technical issues, leveraging your cloud technology expertise to develop innovative and reliable solutions.

This role is perfect for someone passionate about problem-solving, who enjoys simplifying complex processes through automation, and thrives in a fast-paced, customer-facing setting. If you take pride in being thorough, proactive, and detail-oriented, we’d love to have you on the team.

You have:

12+ years of experience in Kubernetes/OpenShift development/testing/support expertise, (or) CNF Support/Deployment Expertise, (or) OpenStack Support/Development/testing expertiseL4 (Fourth Line) expertise in CloudBand Infrastructure Software (CBIS)/Red Hat Open Stack / Nokia Cloud Services (NCS)/Kubernetes/Red Hat OpenShift to support the customer. Linux Level-3 ExpertiseLevel-3 Networking Expertise.

It would be nice if you also had:

Extended on-call/EME Support: 24*7.Worked in Global time zones.Act as the primary customer interface for care cases, maintaining a customer-centric outlook in alignment with Customer Teams (CTs).Take end-to-end ownership of cases, ensuring smooth governance and timely resolution.Work with L3 and market teams for troubleshooting, knowledge transfer, and issue resolution.Perform initial diagnosis, log collection, and health checks, facilitating technical sessions between customers and L3.Support care delivery and performance management, contributing to service excellence.Participate in weekly case reviews and provide 24x7 critical incident support as needed.Ensure seamless Delivery to Care (D2C) handovers and maintenance.