Join the VCA Pacific Petcare Animal Hospital Team!
VCA Pacific Petcare is located at 12720 Carmel Country Rd, Suite 100, San Diego, Ca 92130
VCA Pacific Petcare Animal Hospital is looking for a talented Veterinary Assistant Care Concierge. We are a 2 doctor general practice located in the Carmel Valley community of San Diego. We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients and clients. Candidate should enjoy working in a fast-paced work environment where they can remain detail oriented while remaining calm remain in all situations. Are you enthusiastic about delivering an amazing pet care experience? We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.
A VCA Pacific Petcare Care Concierge is a specialized role within VCA Animal Hospitals that acts as a point of contact for clients, streamlining the veterinary visit experience. They assist the Veterinary Team by managing communication, documentation, and coordination of care. Essentially, they enhance client service and improve the overall efficiency of the veterinary practice. The Care Concierge coordinates:
Client Communication: They greet clients, guide them to exam rooms, and communicate appointment expectations before the visit.Medical Record Management: They enter electronic medical records in real-time during exams and create treatment plans based on veterinarian instructions.Treatment Coordination: They coordinate with the veterinary technician team to ensure smooth delivery of treatments and prescripotionsClient Education: They explain treatment plans, review discharge instructions, and provide follow-up information.Administrative Tasks: They handle appointment scheduling, check-out, and payment processing.Client Follow-up: They check on patients post-visit and communicate test results.Pharmacy Tasks: They handle prescription refill requests.If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.