Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as CCC Cards and Loans Manager, reporting to Head of Customer Service Card and Loans

Principal responsibilities

Lead the team to identify and achieve the business targets, accelerate market penetration and deliver excellent services to customersPerform product and customer analytics, formulate and implement the business strategic plans on various products or campaignsWork collaboratively with sales frontline, support function units and key business stakeholders to uplift end-to-end service and sales qualitiesMonitor and review the business performance and operational effectiveness of various marketing channels and implement appropriate enhancement measures as appropriateWork with delivery team to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various products or campaignsActively monitor the project scope and proactively manage all the potential risks on projects and recommend mitigating measures if requiredKeep abreast of the changes in the latest regulatory requirements, internal guidelines and policies