Job Description SummaryThe Ultrasound Applications Specialist is responsible for providing formal technical and clinical support during the sales process primarily within SA & WA supporting the Cardiac Ultrasound segment. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our VIVID ultrasound platforms.

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Job DescriptionProvide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as neededDevelop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationshipsImprove customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customerSupport trade shows and professional conferences by performing product demonstration and promotion as well as customer trainingUse market and product knowledge to assist sales team in developing sales, marketing and customer service strategiesProduce well-written post-training reports and provide regular feedback on customer satisfaction and needsFacilitate team communication and the sharing of best practicesProvide clinical, technical and professional guidance as necessary to improve the customer experienceCommunicate with Sales and Application Leaders to align applications activities with sales needs and business objectivesResponsibilities also include ongoing post-sale customer support​

Required Qualifications

Accredited Sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical settingDemonstrated clinical scanning proficiencies on current products/platformsAt least one of the following core experiences:Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skills or;at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenariosProficiency in computer skills in Microsoft Office Suite productsWillingness to travel within your specified geographic region as well as to nationwide sales meetings and tradeshowsAbility to communicate effectively

Quality Specific Goals:

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics

Strong presentation skills (public speaking and lecture experience desired)Demonstrated ability to understand and present complex material in understandable termsDemonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)Proven professional business acumenSelf-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improveTeam oriented with a customer satisfaction mindsetWillingness to be flexible/adapt to changing work environmentsThrive in a fast-paced, dynamic business environment.Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront