Participates in the development of short/long term goals and plans for work groupCommunicates appropriately departmental performanceInsures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilitiesConsistently enforces all corporate/operational/departmental policies and valuesProvide coaching and direction to all associates within department that promote continued improvement in performance.Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences.Promote team development and cohesive participation to achieve department/operational objectives within assigned areas.Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models.Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group.Resolve personnel issues in an appropriate manner and supporting HR policies.