The Manager, Continuous Improvement owns the store activity calendar, managing the intake and assignment of scalable solutions and sequencing all work and communications to ensure efficient store operations. This role captures and balances capacity across the enterprise to optimize productivity and operational effectiveness.
The Manager, Continuous Improvement – Health and Wellness is responsible for driving operational excellence and process optimization across the Health and Wellness division. This role manages the Health and Wellness store activity calendar, ensuring efficient intake, assignment, and sequencing of scalable solutions and communications to support pharmacy and vision operations. The Manager balances capacity and resources across the division, optimizing productivity and operational effectiveness while supporting strategic Health and Wellness initiatives.
The role is also responsible for developing and executing a comprehensive operations communication strategy. This includes strategic and retail communication to ensure key priorities, wins, and messaging are effectively conveyed. The Manager, Continuous Improvement may collaborate with cross-functional stakeholders to align communications with broader business objectives.
Additionally, the role involves developing a multi-year strategy for fixtures, supplies, and the enterprise fleet program. This includes strategic planning, cross-functional collaboration, and budget management to ensure optimal resource allocation and alignment with business goals. The Manager, Continuous Improvement also oversees the implementation of change management strategies to support process and technology changes.
Creating a feedback loop is essential, involving various methods such as listening sessions and store visits to address field feedback. The role champions a listening culture and ensures that field operations' concerns are heard and considered in decision-making. The Manager, Continuous Improvement also manages the corporate calendar, key business reviews, and operations activities at major events, optimizing participation and engagement.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Qualifications
Bachelor’s degree in Pharmacy, Business, Health Administration, Operations, or a related field; advanced degree an asset.
Licensed pharmacist (preferred)
Strategic thinker, analytical mindset
Superior organizational skills
Retail Operations experience either within Walmart or similar
Proficient with Adobe suite, Photoshop, Illustrator, Premier Pro, Acrobat, etc.
High level Excel skills with the ability to build analytics, planners, tools, schedules, etc.
Proficient with Microsoft Office suite, AEM and asset management
Technical/Process writing with strong grammar skills
Ability to partner with leaders and also hold them accountable and challenge them; ability to communicate and
influence at all levels of the organization
Strong conflict resolution and problem solving skills
Expert in Walmart store SOPs, policies and procedures
Expert in Content Development as well as facilitation of training programs
Strong prioritization, time management and team collaboration skills
Any of the following certifications are an additional asset:
- Certified Training and Development Professional (CTDP)
- Instructional Design or Adult Learning
- Process Mapping, or Business Process Management (BPM)
- Organizational Design
- LEAN Certification
- Project Management Professional (PMP)
minimum level of education required for this role: University degree is required
minimum level of work experience required for this role: 7-10 years
**This role requires 5 days in office at the head office - 1940 Argentia Road
Mississauga, Ontario L5N 1P9
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.Find Jobs