PURPOSE OF POSITION

The primary responsibility of the Campus Guides is to provide excellent customer service through activities such as wayfinding, parking enforcement, assisting customers in/out of vehicles, providing wheelchairs, and shuttle services. Campus Guides are considered the “front door” and may make the first and last impression on an Aultman customer.

 

RESPONSIBILITIES & EXPECTATIONS

Colleagues must be able to perform the essential functions of this position, with or without reasonable accommodation.

Ability to communicate effectively with a dynamic customer base, providing excellent customer service at all times. Ability to safely operate motor vehicles for extended periods of time, including operating a customer shuttle service. Ability to assist customers with directions to locations in and around the facility. Ability to assist customers in and out of vehicles, as well as in and out of wheelchairs. Ability to effectively enforce parking regulations. Ability to effectively enforce facility entrance and screening requirements. Prompt and regular attendance at assigned facility/area of assignment. Ability to work shifts of at least 8 - 10 hours, and occasionally longer. Ability to interact with patients, colleagues, and other occupants in an appropriate and professional manner. Ability to receive, understand, and implement direction from supervision and management. Ability to identify, report, and mitigate safety concerns and hazards as appropriate. Ability to effectively function within the framework of department and organizational policies and procedures, to include department specific dress code requirements. Ability to work in highly dynamic environments, including seasonal temperature extremes and inclement weather conditions. Ability to conduct traffic control operations as appropriate. Ability to successfully complete ongoing department and organizational competency requirements. Other duties as assigned by the Director of Safety.

The above reflects the general duties considered necessary to describe the main functions of the job and is not considered a detailed description.

   

 

Job Requirements

Minimum Education/Experience

High School diploma or equivalent Valid driver’s license with less than 4 points

 

Desired Qualifications

Strong interpersonal and customer service skills with the ability to handle a wide variety of circumstances and conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status. 

WORKING CONDITIONS:

Varied locations and hours as required by the job (generally scheduled for 8 to 10-hour shifts). Weekdays, generally during business hours. No weekends or holidays. Subject to frequent interruptions and changes in priority of duties throughout the day. Sitting/standing/moving about during working hours.

 

PHYSICAL REQUIREMENTS ADDENDUM

O = Occasionally = 0- 33% of the work shift or   0- 32   repetitions.

F = Frequently = 34-66% of the work shift or 32-200+ repetitions.            

C = Constantly = 67-100% of the work shift or 200+ repetitions.

N = Not essential job requirement.

 

C            Standing

C            Walking

O           Lifting (20-25 pounds)

O           Carrying (20-25 pounds)

O           Pushing (wt. 300# with wheels)

O           Climbing

O           Stooping/Bending

O           Twisting/Turning

O           Kneeling/Squatting

O           Crawling

O           Reaching Up/Reaching Forward