Overview About Business Unit: The Mid-Market Operations team delivers on the human promise of our powerful platforms. It’s a thoughtful balance of human and machine; conscientious ad ops specialists executing flawlessly to drive business outcomes for our clients while relentlessly automating to allow us to do our best work. On a path of continuous improvement, the team passionately performs to accountable standards and energetically pursues self-development for mastery in the face of a fast-changing technology landscape. We’re looking for a [ROLE] to join our team and play a critical role in bridging the gap between customer needs and our technical capabilities. This is a hybrid role combining technical skill with client-facing collaboration. You’ll support the full client lifecycle—from initial site evaluation and onboarding to advanced campaign setup. You’ll work closely with Customer Success Managers and Technical Solutions Engineers to bring personalized experiences to life on client websites. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Conduct website evaluations before onboarding to assess integration readiness Map the client’s site architecture and implement integration with Accelerate’s tech Work on feasibility tickets to evaluate whether requested campaign setups are supported by our current platform Enable features from our Git-based internal library to support advanced campaign logic Collaborate with Customer Success Managers (CSMs) to build campaign strategies aligned with client goals Communicate technical solutions in a clear, actionable way to non-technical partners Help test, QA, and troubleshoot on-site campaigns before deployment Stay informed on industry tools, personalization trends, and eCommerce standard processes Qualifications Technical Skills Solid understanding of HTML, CSS, and basic JavaScript Working knowledge of how websites function, including DOM structure and client-side behavior Familiarity with personalization tools like Adobe Target, Insider, or similar platforms is a plus Soft Skills Strong communicator with the ability to translate technical concepts clearly Comfortable working cross-functionally in a fast-paced, collaborative environment Strong logic-building skills—able to break down campaign requirements into structured, scalable solutions Detail-oriented with a proactive, problem-solving approach Preferred Experience Background in AdTech, eCommerce, or personalization platforms Prior roles in technical support, solutions engineering, or similar technical-client-facing environments Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers. We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.