**Overview:** This position is responsible for completing the most complicated file reviews to ensure all documentation necessary for loss mitigation evaluation has been received prior to underwriting. **Primary Responsibilities:** + Understand investor’s waterfall and required documents for loss mitigation. Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments. + Identify proof of income listed on financial documents. + Request missing or additional documentation needed to move forward with the borrower’s request for loss mitigation. + Communicate with the Single Point of Contact (“SPOC”) regarding follow up document requests. + Order borrower credit bureau reports and foreclosure fee reports in accordance with M&T procedure and document the request history to ensure compliance with the Fair Credit Reporting Act and investor guidelines. + Perform quality check on all letters sent to borrowers from the SPOC, closing and underwriting teams. Identify sources of communication errors. + Respond to escalation tasks opened by SPOC and instruct team members as to prevention of similar escalations. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position serves as a critical control point for the loss mitigation process, ensuring that all investor and regulatory requirements are met with respect to documentation for loss mitigation, including credit reports. **Supervisory/ Managerial Responsibilities:** N/A **Education and Experience Required:** A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ default servicing experience. General personal computing skills including proficiency with word processing and spreadsheet software. **Education and Experience Preferred:** Bachelor’s degree. Mortgage collections experience. Knowledge of M&T systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.