Date Posted:

2025-07-29

Country:

United Kingdom

Location:

Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD​Call Handler
Dartford - Onsite
 

Overall Purpose of Job:

To provide a critical link between the customer and the Liftec Express Service, ensuring that customers receive prompt and effective assistance for their elevator and escalator needs​
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Responsibilities

Part of a Call Handling Team, answering customer calls promptly in a courteous and professional manner.Accurately log call details and maintain comprehensive records of customer interactions into CRM system.Managing the mailbox by monitoring incoming emails, booking calls where required, and responding to all enquiry emails.Gather customer feedback and report it to management to enhance service quality.Work closely with other team members to ensure seamless communication and customer satisfaction.Updating relevant information on Liftec Express business systems, aiming to minimise customer chase-ups.Managing customer service portals in line with requirements.Overseeing the All-Safe process for field engineers, always prioritising the safety of Liftec Express engineers.The Liftec Express Team operates core hours from 8am to 5 pm, with a handover to Liftec Express out of hours service provider.

Qualifications and Experience

Proven experience dealing with a high workload, able to work both proactively and reactively, to resolve external complaints.Great customer service skills, ideally gained in the lift sector or similar service-based industry.Previous experience in a customer service or call centre role is a plus.

Qualities and Behaviors

Strong communication skills, both verbal and writtenWorks effectively as part of a team and engages othersAbility to manage multiple tasks and prioritise effectivelyProficient in using computers and relevant software applicationsDriven by a commitment to qualityFlexible and adaptable to changing circumstances and deadlinesPerforms well under pressure

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Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties.  We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider.   Our success and growth is the result of repeat business from a broad base of satisfied customers.

Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care.   Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers.  We strive to be the best which means we set big goals, rise to achieve them, and win as a team.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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