Hi, we’re HUB!  

We're a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow. 

The Opportunity! 

Do you have an entrepreneurial spirit that enjoys being challenged by the opportunity to grow the business while simultaneously investing in the development and success of others? If so, this is the CAREER for you! 

We are seeking a proactive, innovative, and results-driven Call Centre Team Manager to lead our team of insurance sales professionals. In this role, you will lead a distributed team to deliver best-in-class client experience. A coach and a motivator, you will drive the business forward through your leadership and focus on the vision, goals and purpose of this team. You will seek out efficiencies and drive improvements to our processes ensuring our service offering meets and exceeds client expectations.  

A day in the life -  

Business Development:

Execute on the annual business plan to exceed targets and maximize all growth opportunities.

Drive initiatives to expand existing client relationships by promoting additional insurance products and services.

Develop and implement strategies that enhance client satisfaction and ensure high retention rates.

Actively engage in business and industry communities to build a network of contacts and elevate the branch’s and organization’s reputation.

Talent Management:

Recruit, onboard, and train new team members while fostering a positive work environment that attracts, retains, and motivates talent.

Inspire your team to deliver best-in-class client experiences through coaching and leadership.

Promote high employee engagement through effective recruiting, talent development, and career planning.

Support team members in achieving peak performance through targeted sales coaching, side-by-side sessions, one-on-ones, huddles, and team meetings.

Oversee performance management, ensuring accountability in KPI achievement, attendance, and procedural/statistical compliance.

Commit to ongoing learning and development at both the individual and team level.

Lead call quality monitoring and administrative tasks, including: 1) conducting recording assessments in alignment with HUB Best Practices and Client Experience Standards, 2) providing consistent real-time coaching and quality evaluations, and 3) monitoring live queues and inboxes to ensure timely client service and maximize conversion rates.

Identify and mentor future leadership talent (Supervisors, Leads, Managers).

Serve as a change champion, guiding the team through technical and procedural transitions while fostering a culture of adaptability and growth.

Operational:

Collaborate with other departments to ensure seamless communication and alignment for a holistic client experience.

Generate and analyze performance reports to track sales metrics, team productivity, and client satisfaction, sharing insights with senior leadership.

Ensure full compliance with regulatory requirements, company policies, and industry standards.

Maintain accuracy and accountability in documentation, inventory control, and hardware process audits.

Support the regional call center leader by managing daily objectives and ensuring all service commitments are met.

Address client and associate inquiries, manage service and call escalations, and assist with special projects and process development.

Provide day-to-day technical support to team members on products and systems.

Oversee operational components including team scheduling, corporate branding, and profit & loss statement management.

Manage payroll and commission submissions, including all Workday-related tasks.

Drive continuous improvement through process optimization and participation in key projects.

Perform other job responsibilities as required.

What you will bring to our team –  

Team-orientated perspective and pacesetting leadership style. 

Ability to cultivate strong and productive interpersonal relationships both internally with your team and externally with your clients. 

Strong organizational skills allowing you to juggle multiple competing priorities on a daily basis. 

Excellent communication skills. 

Proven experience in a call center environment, preferably in a sales leadership role. 

5+ years insurance brokerage experience preferred. 

Level 2 insurance license. 

Industry designation (CAIB, CIP, FCIP, CRM) preferred.

Extensive ICBC and private auto experience.

Fluency with brokerage and carrier technology.

Minimum 2–3 years in a lead or supervisory role.

Salary Expectations -  

The expected salary range for this position is $60,000.00 to $70,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

Why Join HUB? 

Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together! 

Paid day off for your birthday – we want to celebrate you! 

Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities. 

Room to grow within the organization. 

Lots of company perks, benefits, RRSP matching and great compensation  

Your future with HUB –  

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. 

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.      

What makes us different than all the rest?  

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most. 

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities. 

Our Core Values:  

•        Entrepreneurship: We encourage innovation and educated risk-taking. 

•        Integrity: We do the right thing every time. 

•        Teamwork: We work together to maximize results. 

•        Accountability: We measure and take responsibility for outcomes. 

•        Service: We serve customers, communities and colleagues. 

If you value what we value, and like the perks along the way – Apply TODAY! 

The employment offer is contingent upon completion of a successful background check. 

HUB is a company where your contributions will make a difference.  We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to bar.hr@hubinternational.com to request this. Only candidates selected for an interview will be contacted. 

#LI-POST 

#LI-onsite

Department Sales

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.