**Job Description:** Note: This position reports to our 1010 N Saint Mary's Street, San Antonio, Texas 78215 location. If selected, you must be able to report to this work location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. **Pay Transparency:** Our Premier Service Consultants earn $21.45 hourly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **How You’ll Make an Impact:** As a Premier Service Consultant specializing in tech support, you’ll be on the frontline providing solutions to existing customers to enhance their service experience, drive satisfaction, and foster loyalty. **What Your Day-to-Day Will Look Like:** + Handle customer interactions (calls, chats, emails) in a fast-paced environment + Accurately resolve issues related to service. + Build customer confidence and loyalty by resolving issues. + Support various customer inquiries, including technical issues. + Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. + Paid training. + Diagnose and troubleshoot technical issues related to software, hardware, applications, and network connectivity. + Guide customers through step-by-step solutions, providing clear instructions and explanations tailored to their level of technical understanding. **What we are looking for** : + Ability to work flexible hours, including evenings and weekends, if required. + Unwavering Customer Focus + Strong Work Ethic + Adaptability + Problem-Solving Skills + Attention to Details **Joining our team comes with amazing perks and benefits:** + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone + Tuition reimbursement program + Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. + Paid Parental Leave + Medical/Dental/Vision coverage + 401(k) plan + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling. Apply today! **Weekly Hours:** 40 **Time Type:** Regular **Location:** San Antonio, Texas It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status