Description We are looking for a dedicated Call Center Specialist to join our team in Las Vegas. This role requires fluency in both Spanish and English and is ideal for individuals passionate about delivering exceptional customer service. As a Contract-to-permanent position, this opportunity offers room for skillful growth and development within the machinery manufacturing industry. Responsibilities: • Provide support to customers by addressing product inquiries, resolving technical issues, processing orders, and troubleshooting problems. • Maintain accurate and detailed documentation of customer interactions within the company’s systems. • Collaborate with team members to ensure timely and effective resolution of customer concerns. • Participate in a weekend rotation schedule to ensure consistent availability for customer support. • Utilize customer service software and tools to enhance the efficiency and quality of service. • Communicate clearly and effectively in both Spanish and English to meet diverse customer needs. • Adapt to a fast-paced call center environment while maintaining high standards of customer satisfaction. Requirements • Fluency in both Spanish and English, with strong verbal and written communication skills in both languages. • Minimum of one year of experience in a customer service or call center role preferred. • Excellent problem-solving abilities and a customer-focused mindset. • Proficiency in using computers and customer service software. • Ability to work flexible hours, including weekends, based on the rotation schedule. • Strong interpersonal skills and the ability to thrive in a collaborative team environment. • Willingness to complete a two-week hands-on training session to develop expertise in company processes and systems. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .