Description We are looking for a Call Center Specialist to join our team in Columbia, South Carolina. This Contract-to-permanent position is ideal for someone who excels in delivering exceptional customer service and has experience in handling inbound calls efficiently. If you are detail-oriented, possess strong communication skills, and are adept at using customer service tools, we encourage you to apply. Responsibilities: • Handle a high volume of inbound calls and provide prompt assistance to customers. • Address customer inquiries and resolve issues with professionalism and efficiency. • Utilize CRM and customer service software to track and manage interactions. • Maintain accurate and detailed records of customer communications. • Collaborate with team members to ensure seamless service delivery. • Adhere to business casual dress code and workplace policies. • Assist customers with financial service-related queries using ADP tools. • Demonstrate proficiency in using computer programs and systems relevant to the role. • Manage time effectively, including scheduled breaks and lunch periods. • Provide feedback to improve processes and enhance customer satisfaction. Requirements • Proven experience in customer service or call center environments. • Familiarity with CRM systems and customer service software. • Strong communication and problem-solving skills. • Ability to manage multiple tasks in a fast-paced setting. • Knowledge of ADP and other financial service tools. • Proficiency in computer programs and applications. • Ability to work Monday through Friday with the designated schedule. • Commitment to delivering exceptional customer experiences. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .