Description Robert Half is partnering with a mission-driven natural disaster response and resource organization in San Diego to hire a compassionate and highly organized Call Center Specialist. This organization plays a critical role in supporting communities affected by wildfires, floods, earthquakes, and other emergencies across California and beyond. This role is ideal for someone who thrives in high-pressure situations, communicates clearly and empathetically, and is passionate about helping others during times of crisis. Key Responsibilities: + Respond to inbound calls from individuals seeking emergency assistance, shelter, or resources + Triage urgent needs and route calls to appropriate departments or agencies + Maintain accurate call logs and case notes in internal systems + Provide clear, calm, and compassionate communication during high-stress situations + Assist with outbound calls for follow-ups, wellness checks, and resource coordination + Collaborate with field teams and local agencies to ensure timely support Requirements + 1–2 years of experience in a call center, crisis response, or customer service role + Strong verbal communication and active listening skills + Ability to remain calm and professional under pressure + Proficiency in data entry and CRM or call center software + Bilingual (English/Spanish) strongly preferred + Availability for flexible shifts, including evenings or weekends during emergencies TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .