Description We are looking for a detail-oriented and customer-focused Call Center Specialist to join our team on a contract basis in Orlando, Florida. In this role, you will handle both inbound and outbound communications to assist exhibitors with their inquiries, provide guidance, and ensure a seamless experience. This position is ideal for someone with strong communication skills and a passion for delivering excellent customer service. Responsibilities: • Respond to inbound calls and initiate outbound communications to address exhibitor inquiries and resolve issues. • Provide expert advice to exhibitors on available services, budget management, and event preparation. • Conduct proactive outreach to ensure exhibitors are prepared and help them avoid potential challenges. • Support onsite teams by uploading reports and managing data in Salesforce. • Participate in call programs and follow-up campaigns related to unpaid balances. • Assist customers with troubleshooting, online ordering processes, and navigation of online platforms. • Accurately input customer information, order details, and payment records into Salesforce and other systems. • Investigate and resolve customer concerns, even with limited information, while maintaining professionalism and empathy. • Communicate complex product and service details in a clear and customer-friendly manner. • Continuously seek feedback to enhance customer interactions and improve personal performance. Requirements • Proven experience in a call center or customer service role. • Strong ability to manage inbound and outbound calls effectively. • Familiarity with customer service software and tools, such as Salesforce. • Proficiency in handling email correspondence and managing multiple tasks simultaneously. • Excellent communication and problem-solving skills. • Basic office skills, including data entry and record management. • Ability to guide customers through troubleshooting and online processes. • A commitment to delivering exceptional customer experiences. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .