Description We are looking for a dedicated Call Center Specialist to join our fast-paced. This role requires exceptional multitasking skills and a customer-first mindset to handle high-volume inbound calls and provide outstanding service. As a Contract position, this opportunity offers a pathway to long-term employment for the right candidate. Responsibilities: • Manage a high volume of inbound calls daily, addressing inquiries from both customers and technicians. • Create and input work orders into the internal system, ensuring accuracy and attention to detail. • Close completed work orders and verify all necessary information is correct. • Coordinate and assign daily work orders to technicians after dispatch schedules are finalized. • Adjust technician queues by removing or rescheduling calls as required. • Investigate machine history to assist with troubleshooting and problem resolution. • Provide remote support and guidance to field technicians through effective communication. • Liaise with the sales and installation teams to resolve service-related issues. • Process refunds using various payment platforms and systems. Requirements • Proven experience in customer service or call center environments. • Strong multitasking capabilities, especially in high-volume situations. • Ability to learn quickly and maintain attention to detail in a fast-paced setting. • Excellent problem-solving skills with a proactive approach to issue resolution. • Ability to stay calm under pressure and effectively de-escalate conflicts. • Familiarity with customer service software and basic office tools. • Knowledge of Ethernet and inbound call center operations is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .