We have an outstanding Contract position for aCall Center Service Representativeto join a leading Company located in theHouston, TXsurrounding area. Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures). Responsibilities : + Provide responsive and reliable customer service and technical support. + Provide liaison support between customers. + Coordinate with other departments. + Perform the returned materials process, including initiation, receipt, expediting, and closing RMAs. + Use of the Data Works system for sales orders, shipments, field service contacts, RMAs, warranty, and report generation. + Receive product orders and process them for shipment. + Provide international customer service at times, and in such an event, work a flexible schedule. + Perform other related duties as assigned, including special projects. + Build Quality into all aspects of their work by maintaining compliance with all quality requirements. Basic Hiring Criteria : + High School diploma or equivalent and 0-1 years of experience. + Must have reliable transportation. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance