NorthStar Memorial Group is seeking a Call Center Service Agent at Chapel of the Chimes - Hayward. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.

Responsibilities

Answer incoming calls and route them to the correct department Handle customer inquiries, complaints, and issues Provide pricing to client families and schedule appointments Management of the service/appointment calendar Walking families through the next steps after a passing has occurred

Qualifications

1+ years of experience in a customer service environment High School Diploma or equivalent Excellent communication and customer service skills Basic computer knowledge (Windows, MS Word, MS Excel, internet) This is NOT a remote position.

Compensation

18.00/hr.

Benefits

Medical, Dental, and Vision Insurance Health Savings Account (HSA) Life Insurance 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status