Kforce has a client in NYC that is seeking a Call Center Representative. Responsibilities: * Provide high quality on-line and telephone assistance to all customers - Member, Small Groups, Commercial Brokers and Medicare Brokers * Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions * Resolve inquiries and issues relating to all aspects of commercial member, employer and broker business: Member, Broker and Employer questions and issues regarding eligibility, benefits, claims process, IT Medicare and IT Commercial product questions and various other customer support functions; Employer/Broker questions and issues regarding group credentialing, commissions, member rosters and eligibility, premium bills, premium payments and reconciliation and service-related projects * Make recommendations to management concerning problems, problem trends and process improvement * Maintain an open exchange of information with internal and external customers * Work with Quality Assurance team to understand, track and trend quality performance issues