Job Title: Transportation Support Specialist – Remote Gate Management (RGM)

Location: Tempe, AZ

Pay Rate: $21.00/hour

Contract Duration: 4-month contract with high potential for full-time conversion

Start Date: TBD

Work Schedule:

Must be open to any 5-day schedule, including weekendsHistorical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PMTeam operates 7 days/weekMandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/weekMust be available to work holidays

Position Overview

As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.

This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.

Key Responsibilities

Verify truck and shipment details via live audio/video feedsCoordinate driver check-ins, loading/unloading, and departuresCommunicate updates to internal teams and external partnersFollow SOPs and escalate issues as neededSupport gate operations to free up on-site associates for other tasksMaintain accurate records and transaction logs

Qualifications

1+ year of high-volume call center or customer support experienceStrong job tenure and reliabilityAbility to follow SOPs and solve problems independentlyProficiency in Microsoft Excel and keyboard shortcutsTechnically savvy and able to learn quicklyComfortable working in a fast-paced, high-pressure environment

Performance Expectations & KPIs

Transactions Completed: 22/hour (180–230/day)Average Handle Time: 120–150 secondsBounce Rate: ≤ 8% (handoffs due to incomplete transactions)System tracks availability, breaks, and productivity metrics

Employee Value Proposition (EVP)

Opportunity to join the world’s largest logistics companyHigh conversion rate to full-time employmentDay-one benefits upon conversionUp to $5,000 tuition reimbursement for online or college coursesCareer advancement support across teams

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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