Description Our client, a thriving company in Dillsburg, PA, is looking for an experienced Call Center Representative to join their dynamic team. With a strong reputation for excellence and a people-centric culture, this is an opportunity to work in an engaging and supportive environment where your skills can truly shine. What You’ll Be Doing: + Handle incoming and outgoing calls with professionalism and efficiency. + Manage multiple phone lines simultaneously, ensuring minimal wait times for customers. + Provide accurate information and solutions to customers while maintaining a positive experience. + Address inquiries, resolve concerns, and escalate issues as needed. + Document all call interactions thoroughly in the system. + Assist in coordinating with other departments to enhance resolution processes. + Maintain established performance benchmarks, including call handling time and quality metrics. Requirements + Proven experience as a call center representative or in a similar role. + Exceptional multitasking skills with the ability to handle several calls at once. + Strong verbal communication skills, patience, and problem-solving abilities. + Familiarity with call center software or CRM tools is a plus. + The ability to work both independently and collaboratively in a team setting. + Professionalism, reliability, and a commitment to delivering excellent customer service. Why You’ll Love This Job: + Be part of a reputable local company with strong community ties. + Enjoy working in a supportive, friendly, and collaborative environment. + Competitive salary and comprehensive benefits package. + Opportunities for professional growth and development within the organization. Are you ready to bring your call center expertise to a trusted, community-focused company in Dillsburg, PA? If you thrive in a fast-paced environment, can handle multiple phone lines simultaneously, and are passionate about delivering excellent customer service, this is your chance to make a meaningful impact. APPLY TODAY! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .