We have an outstanding Contract position for aCall Center Representative.This position is 100% remote. Pay Rate: $30 - $35 **US Citizenship is required.** We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders , create price quotes for services, assign field technicians to sites . With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth. Job Responsibilities: + Respond to all phone and emails from customers and the internal team + Open service requests and sales orders for contract parts, returned parts and projects + Manage telephone and email enquiries. + Review open service requests and bring to a satisfactory closure within a timely manner. + Help to manage for new machines to be installation, moved and decommissioning of new machines. + Ensure all project information is updated in Salesforce. + Manage quotes being sent to customers, and process through to the Order Entry team for order creation. + Ensure parts are shipped ready to meet field technicians. + Keep customers regularly informed of service request progress . + Coordinate repairs and technical support with field personnel and schedule workload accordingly. Basic Hiring Criteria + High School Diploma or equivalent with 2-4 years of applicable work experience. + Proven experience as call center representative or similar position + Experience in customer service is essential. + Proficient in English; Good knowledge of additional languages will be a definite plus. + Working knowledge of MS Office. + Ability to work under pressure. + Ability to work independently and multi-task . Benefits offered vary by contract. Depending on your temorary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance