Are you ready to be the voice of care and connection at UPMC St. Margaret?

We’re hiring a dedicated Call Center Operator to join our team. This full-time position offers 8-hour shifts, scheduled Sunday through Thursday from 3:00 PM to 11:30 PM. As a vital part of our telecommunications operations, you’ll handle incoming calls with professionalism and empathy, ensuring timely and accurate communication across departments. Weekend and holiday availability is required, but there’s no on-call or travel involved. If you meet the minimum qualifications and are eager to make a meaningful impact, apply today!

Responsibilities:

Manage keys and sign-in books for various departments and areas. Activate the Alert Notification System. Dispatch Security for emergency support. Coordinate with cab companies and prepare related paperwork. Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.). Handle telephone repairs and log reports. Answer and redirect incoming calls, provide information, and manage paging systems. Provide answering services, dispatch emergency messages, and maintain on-call schedules. Report issues with elevators, ATMs, and payphones. Assist with parking lot gate and pay station issues. Support religious services by handling patient requests and emergency dispatch. Manage pager repairs, replacements, and troubleshooting. Perform duties in line with UPMC Health System’s philosophy. Make approved overhead announcements.