+ Answers/screens incoming phone calls; initiates engagement process, conducts pre-assessment screenings, collects third party reimbursement information, schedules and confirm appointments. + Facilitates collection of appropriate releases through electronic means (DocuSign) and scheduling/initiation of prescriber and intake workers’ telehealth sessions. + Supervises other call center/MAT support representatives. + Monitors the Prescribers’ schedules and with assistance from program management, works to ensure that individuals in need of MAT are seen within 24 hours of initial call, whenever possible. + Provides information regarding services, including accessing telehealth services, to prospective clients and/or their family members in an ethical and caring manner. + Obtains billing and insurance information, conducts insurance verification and inputs data into the electronic medical record (EMR). Confirm client insurance status. + Ensures collection of client fees. + Collaborates with the billing department as related to denials, errors and omissions related to all revenue sources, as appropriate. + Maintains the agency electronic medical record by entering appropriate data accurately and escalating any technological concerns to management. + Welcomes and screens onsite visitors, as necessary. + Assists in the smooth movement of clients onsite to facilitate access to all appropriate services. + Demonstrates initiative in task identification and completion; uses time efficiently and works with the manager to effectively handle volume of work. Develops skills to manage multiple priorities and insure timely responses and reporting of program data and staff activity. + Maintains inventory of supplies and reorders on a timely basis; requests service maintenance for all office equipment. + Provides back-up coverage in the event of staff absences. + Assists in the maintenance of the physical plant; reports needed repairs in a timely manner; respond appropriately to emergencies; utilize appropriate agency resources in seeking to improve physical plant function and safety. + Maintains computer skills that are appropriate to level needed for optimal job performance; proficient with using e-mail, Microsoft Word, Microsoft Outlook and other programs as necessary. Work Environment This job operates in a professional office environment and outside in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to travel among assigned sites and locations as needed. The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Outreach is an equal opportunity employer. The agency does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Diversity is celebrated as a strength at Outreach.