Job details Spherion Fort Myers is currently seeking a dedicated Customer Service Representative to join a call center team. As a Customer Service Representative, you will be the first point of contact for customers, providing support via inbound and outbound phone calls, email, and live chat. You'll play a key role in ensuring a seamless customer experience by assisting with scheduling, resolving product and service issues, and performing accurate data entry. ...
Responsibilities:
Answer high volume of inbound and outbound calls in a professional, courteous manner
Schedule service appointments, deliveries, and follow-ups
Scheduling and troubleshooting for Technicians out in the field.
Resolve customer inquiries and concerns related to appliances and electronics
Maintain detailed and accurate records through data entry
Communicate via email and internal messaging systems with customers and other departments
Provide product information, warranty details, and troubleshooting support
Follow up on open issues to ensure full resolution and customer satisfaction
Work towards continuous improvement with our virtual processes and procedure

Working hours: 8:00 AM - 5:00 PM

Skills:
Maintain knowledge of company products, services, and promotions
Awareness and knowledge regarding programming and some coding with highly functioning computer skills
Ability to multitask in a fast-paced environment
Positive attitude with a customer-first mindset

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or GED required
1+ year of call center experience is required
Experience in appliance or electronics retail/service industry is a plus
Strong communication skills ??? both verbal and written
Proficient in data entry and Microsoft Office Suite


There are several ways to apply:

-- Apply Now on this Post!
-- Skip the wait times and Call our office to schedule an interview at 239-939-9999
--Apply in person Monday-Friday between the hours of 9:00am-12pm at 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow more Spherion Fort Myers is currently seeking a dedicated Customer Service Representative to join a call center team. As a Customer Service Representative, you will be the first point of contact for customers, providing support via inbound and outbound phone calls, email, and live chat. You'll play a key role in ensuring a seamless customer experience by assisting with scheduling, resolving product and service issues, and performing accurate data entry.

Responsibilities:
Answer high volume of inbound and outbound calls in a professional, courteous manner
Schedule service appointments, deliveries, and follow-ups
Scheduling and troubleshooting for Technicians out in the field.
Resolve customer inquiries and concerns related to appliances and electronics
Maintain detailed and accurate records through data entry
Communicate via email and internal messaging systems with customers and other departments
Provide product information, warranty details, and troubleshooting support
Follow up on open issues to ensure full resolution and customer satisfaction
Work towards continuous improvement with our virtual processes and procedure

Working hours: 8:00 AM - 5:00 PM ...
Skills:
Maintain knowledge of company products, services, and promotions
Awareness and knowledge regarding programming and some coding with highly functioning computer skills
Ability to multitask in a fast-paced environment
Positive attitude with a customer-first mindset

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or GED required
1+ year of call center experience is required
Experience in appliance or electronics retail/service industry is a plus
Strong communication skills ??? both verbal and written
Proficient in data entry and Microsoft Office Suite


There are several ways to apply:

-- Apply Now on this Post!
-- Skip the wait times and Call our office to schedule an interview at 239-939-9999
--Apply in person Monday-Friday between the hours of 9:00am-12pm at 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Answer high volume of inbound and outbound calls in a professional, courteous mannerSchedule service appointments, deliveries, and follow-upsScheduling and troubleshooting for Technicians out in the field.Resolve customer inquiries and concerns related to appliances and electronicsMaintain detailed and accurate records through data entryCommunicate via email and internal messaging systems with customers and other departmentsProvide product information, warranty details, and troubleshooting supportFollow up on open issues to ensure full resolution and customer satisfactionWork towards continuous improvement with our virtual processes and procedure

experience

1-4 years

skills

Maintain knowledge of company products, services, and promotionsAwareness and knowledge regarding programming and some coding with highly functioning computer skillsAbility to multitask in a fast-paced environmentPositive attitude with a customer-first mindset

qualifications

High school diploma or GED required1+ year of call center experience is requiredExperience in appliance or electronics retail/service industry is a plusStrong communication skills ??? both verbal and writtenProficient in data entry and Microsoft Office Suite

education

High School

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