Start Date: 9/15 Contract for Open Enrollment Period Description + Responsible for providing superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving. + Has a general understanding of billing processes and procedures; responsible for resolving customer phone inquiries. + Responsible for completing daily outbound calls as assigned. + Receives inbound calls from customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards. + Resolves customer issues on the initial call or provides timely follow-up when additional research is required. + Follow established criteria for response time, call handling time and availability. + Demonstrate understanding of department policy by passing audits. + Stays current and fully understands billing policies and procedures to provide accurate and appropriate information. + Navigate through multiple complex computer systems with minimal supervision. + Answers questions, take payments, and educates members and groups on billing and payment processes + Makes routine outbound phone calls to notify members of delinquent accounts. + Helps members enroll in the online billing and payment system. + Maintain the confidence of member's personal information to comply with the company policies + Verifies if the customer meets the requirements to qualify for a reinstatement review and fills out the required documentation to start the process. + Works closely with other departments to correct member accounts. Day in Life: A normal day in this role is really about being available on the phones to assist members with billing inquiries and with their payments. The Billing Specialist is scheduled 2 - 15 minute breaks and 1 – 30 minute lunch break each day. We have a huddle each Wednesday with the team that is 20 minutes and a monthly staff meeting that is usually an hour. Huddles and meetings are put on hold during Open Enrollment and we send updates via email. Later down the road there is an opportunity to learn team jobs and we schedule some time off of the phones for that but that will be 6 months down the road. Additional Skills & Qualifications + High School Diploma or GED + Good phone voice and strong communication skills. + One year of customer service experience – healthcare experience not required. + Intermediate computer skills in spreadsheets and word processing software (i.e., ability to manipulate between programs/browsers/windows, knowing how to bookmark web pages, having a decent typing speed and ability to use 10-key). + Basic math skills. + Strong organizational skills, attention to detail, and ability to resolve conflicts. + Self-motivated and able to work well under pressure. + Ability to interact to communicate, maintaining a high level of confidentiality. Work Environment Fully onsite at Murray location Training is usually 8-4:30 Mon-Friday. Post training schedules can start anywhere between 8-11am MST and can occasionally have a rotating Saturday. Work off that assumption until their training analyst confirms post-training schedule #westpriority25 Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salt Lake City,UT. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.