Call Center Chat Fraud Agent Position We're seeking a personable, customer-service-oriented individual to join our team as a Call Center Representative. As the primary point of contact between our company and both current and potential customers, you'll be responsible for providing top-notch assistance to those who reach out to us via chat. In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Chat Fraud Agent Responsibilities + Handle inbound and outbound chats promptly + Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues + Work with the customers to verify or clarify information + Diffuse angry or upset customers as needed + Build relationships with customers based on trust and reliability + Record all conversations in CRM software, leaving accurate notes in case the customer calls back and needs further assistance + Make sales or recommend additional services and products to customers + Attend all necessary training as needed Call Center Chat Fraud Agent Requirements + Previous experience in a customer service role, preferably as a Call Center Representative or Chat Representative + High school diploma/GED preferred + Exceptional customer service skills + Excellent organizational and multitasking skills + typing and verbal communication skills + Proficiency with computers + Quick and accurate typing skills + Strong critical thinking and decision-making skills