QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
As we continue to grow as QuidelOrtho, we are seeking a Call Center Analyst to join our Mexico team.
The Responsibilities
Executes the daily Call Center activities, taking customer calls, processing/logging them in the system, and communicating/assigning a Field Service Engineer for scheduled & non-scheduled technical service activities in a timely and precise manner.
Equipment installation. Manages daily contact with Customers, Field Service Engineers and Sales Representatives ensuring adequate communication and information flow of the customer service process.
Control and management of the installed base at the system.
Maintains all records in accordance with regulatory requirements.
Responsible for Customer Service Contract Administration, which includes financial and profitability analysis, pricing, quotation, invoicing, upgrades, renewals, and promotion MXP and SAP.
Control and management of Spare Parts Service Contracts with Customers and secure SAP FSE usage register.
Training and development of LATAM personnel on SAP and MXP Procceses.
Spare Parts not delivered control to include on the spare parts planning processes.
Basic e-Conn monitoring to increase FSE Proactive Actions.
Backup PO request and Spare Parts Planning.
Perform other work-related duties as assigned.
The Individual
Desired Associate Degree.
2 years experience of call center coordinating and field dispatch.
ERP Systems
Microsoft Office
English intermediate.
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