Eaton’s Corporate Sector division is currently seeking a Call Center Agent. **What you’ll do:** **Job Summary** We are seeking a Call Center Agent to join our Eaton Care team, based at our Queretaro corporates offices. This role is responsible to provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. At Eaton, we believe that making what matters work requires the passion of every employee around the world. We foster an environment where creativity, invention, and discovery become reality every day. This role is ideal for those seeking a balance between life and work, including individuals with diverse backgrounds and experiences. We welcome people with disabilities and those with gaps in their curriculum, creating a workplace where everyone can reach their full potential—and help us reach ours. **Job Responsibilities** A. Fulfill order management related activities for distributors B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail H. Proven analytical and critical thinking skills I. Ability to constructively manage conflicts and discrepancies towards positive resolution J. Prioritizing customer demand to assist with improved product flow K. Work with finance team to resolve customer credit requests \#LI-KL1 **Qualifications:** **Education level required** + Bachelor's degree necessary. **Years and area of experience required** + Minimum customer interaction experience (3 years) **Technical knowledge** + Knowledge of CRM software and SAP + Strong knowledge of Microsoft Office (word, excel, email, internet) + Strong listen, written and verbal communication skills + Desirable knowledge of Vista, VOTW and Mentor software + High Ability to speak, write, and read English – Fully bilingual **Skills:** **Soft skills** + Drive for results + Makes Decisions & Solves Problems + Demonstrates a Collaborative Style + Promotes and Champions Change + Business Acumen + Pursues personal development We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.