At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

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CAHPS Technology Consultant

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Why We Have This Role

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The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

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Our Healthcare Industry Team is addressing rapid growth that requires expertise in regulatory programs for patient experience as well as payers. 

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Intent is to address rapid growth within healthcare that requires expertise in regulatory programs and Qualtrics technology for healthcare providers as well as payors. This position would be responsible for the technical implementation of all CAHPS and other regulatory programs to ensure continuity of data management and consistency of delivery for all customers.  This role would connect the dots across CAHPS, the larger PX programs, health connect, and any additional connection points into the Qualtrics platform. 

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How You’ll Find Success

\n\nOversee CAHPS survey quality management from data intake all the way through data dashboard reporting.\nIdentify gaps in the implementation process, compliance issues, data security, data storage issues and work with appropriate resources to address\nEnsuring all required data fields are setup and populated correctly and consistently for each client at implementation\nCoordinate and advise on data accuracy that will eventually feed data submission.\nResponsible for accuracy of all CAHPS data and compliance throughout implementation \nBe proficient in use of the Excel, .CSV, .XML, .XLS and common data file formats.\nPartner with Qualtrics or Partner implementation teams to oversee the CAHPS technical implementation process, ensure full compliance with all regulatory guidelines are met for data transmission via SFTP or Healthconnect.\n\n

 

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How You’ll Grow

\n\nHands-on experience with emerging technologies\nExposure to the latest thought leadership in the XM industry\nOpportunities to own and drive initiatives and strategic projects, such as the adoption of new product features \nOpportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization\nAvenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth\n\n

Things You’ll Do

\n\nRapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions\nEnable clients on the Qualtrics Experience Management (XM) Platform and related solutions\nCoordinating and managing technical compliance and monitoring with Engineering and partners\nOversee and provide subject matter expertise to the implementation team for E2E testing for CAHPS compliance\nManage data quality during implementation in preparation for data submission\nEnable partners as it relates to overlap of CAHPS programs with PX programs\nPlanning CAHPS program enhancements with Engineering and Product\nIdentifying process and architectural gaps\nImprove coordination between cross-functional teams to manage customer needs and regulatory requirements\nAssisting in scaling CAHPS/Healthcare technical programs at Qualtrics\nPartnering with key healthcare stakeholders (Sales, implementation, CS, TAM, etc,) to plan future program growth and enhancements\nLeading large strategic initiatives in the CAHPS, Magnet and Regulatory space\n\n

What We’re Looking For On Your Resume

\n\nBachelor’s degree in Computer or Data Science, Technical Engineering and Regulatory program oversight is preferred \n2+ years with Voice of Customer, Direct Customer Experience, Familiar with Qualtrics Platform, CAHPS program management experience preferred.\nSuperb communication and project management skills\nComfortable in a fast-pace, and highly competitive environment\nAbility to communicate clearly and pleasantly through both written and spoken mode\nAbility to create and maintain a thorough project plan across multiple areas of the business and client\nAbility to coordinate across multiple teams \nSurvey Research Knowledge\nKnowledge and experience with government regulatory programs\nExperience in execution of many aspects of CX program delivery, including: survey design and execution, data analysis, dashboard and reporting, making best practice recommendations specific to CAHPS\n\n

What You Should Know About This Team 

\n\nThe Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.  \nThe team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements \n10% Travel required for this role \n\n

Our Team’s Favorite Perks and Benefits 

\n\nWork life integration is deeply important to us - we have frequent office events, team outings, and happy hours\nQualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)\nOn top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office\nWe believe in sharing Qualtrics success which is part of the compensation for all employees\nTo learn more about what we value read about it directly from our employees Qualtrics Life stories\n\n

 

\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n