CAFE - LEAD COOK POSITION OVERVIEW An employee in this position is directly responsible for food preparation, food quality, merchandising, customer service, and complying with all food safety standards. GENERAL DESCRIPTION/DUTIES AND RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS · Coordinate the timing of ordering and production schedules · Maintains a positive work environment with fellow employees throughout the store · Production of sandwiches, salads, entrées, catering trays, soups and/or other food items for hot and cold cases · Counter work when needed · Order and maintain inventory of all foodstuffs utilized in the department · Ensure all prepared items are properly packaged, labeled, dated, displayed and rotated · Ensure all foodstuffs are properly stored following all health-regulation standards · Ensure that production is completed using correct measuring devices, proper handling procedures and techniques and all recipes are accurately followed · Follow and comply with all procedures to adhere to safe and sanitary work practices · Maintain food loss and spoilage sheets · Fulfill customer’s cafe order requests in an efficient, friendly and neat manner · Keep the Deli/Cafe Department neat, organized and clean · Train new staff in a thorough, complete and professional manner · Help control department expense and minimize product waste · Monitor equipment (including but not limited to: fryers, roasters, ovens, coolers and cases) to ensure they are in working order, neat and clean · Expected to be familiar with the entire store and it’s layout to ensure top customer service KNOWLEDGE, SKILLS AND ABILITIES · Requires strong attention to detail · Ability to read, write and count · Excellent communication skills in order to ensure excellent customer service · Outgoing, friendly, neat and professional · Able to provide and receive constructive feedback · Reliable and dependable; able to work flexible schedule · Ability to interact effectively at all levels and across diverse cultures · Knowledge of state and federal health/labeling regulations · Experience with and knowledge of USDA regulations, COOL rules, and OSHA standards · Knowledge of perishables · Excellent communication and leadership skills: includes, but is not limited to, open communication with staff members, the ability to team-build and lead by example with a hands-on approach, the professionalism to train and mentor staff, exhibit professionalism when interacting with customers at all times) · Strong interpersonal skills; open door policy with staff, build relationships with vendors and customers, and handle disciplinary actions with professionalism. · Basic math skills for ordering, inventory, and to measure and weigh products for production purposes. · Must have the ability to calculate costs for batches and units to determine proper retail pricing. · Strong multi-tasking and problem solving skills. · Must be highly motivated with a sense of urgency and the ability to work in a fast-paced environment with all levels of employees and minimum supervision. · Knowledge and practice of safe knife handling skills, cross-contamination prevention, food storage and proper cooking temperatures · Strong organizational skills PHYSICAL REQUIREMENTS · Requires standing, walking, bending, climbing throughout the entire work day · Ability to lift, stack, and maneuver heavy objects weighing up to 50 lbs. or more · Weekend, evening, and holiday work will be required; flexible store assignments and hours EDUCATION AND WORK EXPERIENCE ·18 years or older High school diploma or equivalent · 3-5 years cooking experience · Appropriate food handler’s certification Qualifications: + Strong interpersonal, leadership, communication and organizational skills + Experience in a high-volume restaurant or retail setting + Requirements: + Requires standing, walking, bending, and/or climbing throughout the entire workday + Repetitive arm and hand movements; bending, carrying, and lifting + Requires transferring product either horizontally or vertically of up to 30 pounds + Weekend, evening, and holiday work will be required; flexible store assignments and hours + Job Overview + Date Posted: June 17, 2025 + Location: West Seneca 940 Union RoadWest Seneca, NY 14224 Click here (http://maps.google.com/maps?q=940 Union Road, West Seneca, NY, 14224&zoom=14&size=512x512&maptype=roadmap&sensor=false) to view on map. + Department: CAFE + Hours Per Week: TBD + Daily Schedule Various; at least one weekend day (mainly afternoon & evening hours) + Salary: $15.50 - 18.50 / hour, depending on qualifications and experience