We are looking for a dedicated and experienced Cafe Supervisor to join our F&B team and ensure the smooth operation of our Verdana Village location in Estero, Florida. The ideal candidate will possess a passion for the food and beverage industry, excellent leadership skills, and a commitment to providing exceptional customer service.

Essential Duties:
• Oversee daily operations of the cafe.
• Manage and train staff to uphold Troons service standards.
• Ensure high standards of food and beverage quality.
• Maintain a welcoming atmosphere for customers.
• Handle customer inquiries and complaints professionally.
• Manage inventory and order supplies as needed.
• Implement and enforce cafe policies and procedures.
• Monitor staff performance and provide feedback.
• Ensure compliance with health and safety regulations.
• Coordinate with suppliers and vendors.
• Maintain accurate financial records and reports.
• Support the Club Manager in scheduling staff shifts.
• Lead regular staff meetings and training sessions.
• Promote a positive and productive work environment.
• Assist in marketing and promotional activities.
• Ensure efficient and effective service delivery.
• Address any operational issues promptly.
• Support the Club Manager in achieving business goals.
• Foster and develop strong customer relationships.
• Manage the cafe’s financial performance.

Job Knowledge, Skill, and Ability Preferences:

• Proven experience as a Cafe Supervisor or similar role (1 year required).
• Strong leadership and team management skills.
• Excellent customer service skills.
• Knowledge of food safety and hygiene regulations.
• Ability to work in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and resolve issues.
• Proficiency in using café pos software.
• Flexibility to work various shifts, including weekends and holidays.
• Financial management and reporting skills.
• Ability to lift and carry up to 40 lbs.
• Attention to detail and problem-solving skills.
• Positive attitude and strong work ethic.
• Ability to work independently and as part of a team.
• Experience in inventory management.
• Ability to train and motivate staff.
• Commitment to providing exceptional customer service.

Certificates/Licenses:

• Food Safety and Applicable Sanitation Training, Alcohol Awareness Training. Ability to Pass and receive a Serve Safe Food Manager Certification.