The team in Global Business Services divisions supports our worldwide sourcing and procurement activities. The activities managed within the COE team are deal support, reporting & analytics, contract management, tooling support & administration and customer & buying experience services. The customer and buying experience include activities to manage content management, customer support and order management.

The Buyer manages the entire end-to-end experience of a requisition till Purchase Order (PO) delivery and invoicing. The Buyer supports order management of internal customers and the management of the external supply base from a requisition, delivery till the payment perspective. The Buyer is primarily responsible for creating and managing requisitions, overseeing the requisition till payment process, providing support to end-users and providing expert support to manage complex requisitions.

The Buyer plays a critical role to deliver world class customer services and enablement to drive usage of an efficient and effective buying process. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences.

Manage the requisition to procure process;Creation of Purchase order based on the requirement of the stakeholdersEnsure data entered in the requisition/POs are accurateInteraction with stakeholders via chat or email to gather information on the requisitionShould have experience working in across geographiesEducate and assist stakeholders on a case-by-case basis of best practices & Company Policy and proceduresEvaluate options of getting multiple quotes to ensure Wolters Kluwer get the best pricing without compromising quality this includes the floatation of an RFx at times, e-Auction, etcEnsure compliance with R2P process and it is completed within the given SLAEnsure the goods and services are delivered as per timelines agreedCoordinate with stakeholders and Accounts Payable team to ensure that the invoices are posted on time and to the correct POAssist the stakeholders in their buying requirementsAssist and work with other departments for eg: Category leads, Procurement Operations System Administrators, Content Administrators, Procurement Operations Coordinators Reporting & Analytics team, as per business requirementDemonstrate excellent Supplier Relationship ManagementCoordination of dispute resolution with suppliers/stakeholdersResolve supplier invoice issuesManage procurement contract compliance and onboarding of users and suppliers to use the right process and tools.Support digitalization of content to drive a high level of automation to satisfy our needs in sourcing and buying experiences.Support the users and the best practice to pro-actively address frequent asked questions and process issues;Build meaningful and trustful user relationships with your proactive and results-driven approach.

Related responsibilities include involvement with, contract management, supporting dispute resolution, supplier communications and assistance.

Key competencies

Demonstrated experience in managing (internal) customers relationships and order management;Extensive hands-on experience in all aspects of the requisition till payment process;Experience in IT (Hardware, Software) Services, Professional Services & ConsultingPrevious experience in dealing with global suppliers is preferableOrder and Contract compliance management.Strong written and oral communication skillsGood interpersonal skills with the demonstrated ability to engage people at different levels of seniority, different cultures, and across different functions within Wolters KluwerUnderstanding of basic legal requirements, and able to read and understand contracts, terms and conditions and important clauses, commercial termsTake charge person that can drive a plan of actionHigh productivity, excellent time management skills and strong work ethic; ability to work as an individualShow a deep commitment to customer focus and customer satisfactionShould be experienced in procurement MIS for respective processPerforms other duties as requested by senior leadership

Education and experience

Minimum: Bachelor’s degree is a must.

Minimum Experience: Minimum 2 years of experience in procurement/purchasing with managing internal/external relationships, including:

Working with cross functional international stakeholders across the companyWorking with people from a variety of different backgrounds and culturesCollaborating with multiple internal teamsDemonstrating excellent written and verbal communicationDemonstrating organizational, time management, and multi-tasking skillsUtilizing Procurement software preferable Coupa, Ariba or alternative, the Microsoft Office SuiteProficient in MS Excel & PowerPointShould be willing to work in shifts –3 pm IST to 12 am IST & 6 pm to 3 am ISTShould be willing to travel to office

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.