**Butler – Tiffany & Co. Mexico** At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill we’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Each generation of employees honors our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents who seek to deliver excellence and contribute to Tiffany & Co.’s continued legacy. The Tiffany & Co. **Butler** plays a key role in delivering an exceptional in-store experience by providing discreet, attentive, and refined service to clients. This role includes offering food and beverage service, ensuring seamless hospitality throughout the client journey, and maintaining a polished and welcoming environment in a high-end retail setting. Strong communication, a collaborative spirit, and a passion for elevated service are essential. This position is **based in Tiffany & Co. Mexico** and reflects our global commitment to luxury, quality, and exceptional hospitality. **Create and Coordinate Exceptional Client Experiences & Hospitality** + Deliver refined hospitality from the moment clients enter the store, ensuring an elevated Tiffany experience. + Anticipate client needs by learning preferences and partnering with Client Advisors to personalize food and beverage service. + Deliver high-touch formal service in both intimate and large client appointments. + Demonstrate a strong understanding of fine food, wine, and luxury service etiquette. + Provide clear explanations of menu items, offer thoughtful pairings, and engage clients with grace and professionalism. + Lead and motivate hospitality team members while upholding Tiffany standards. + Accurately take food and beverage orders and oversee delivery with impeccable timing. + Supervise hospitality areas to ensure cleanliness, readiness, and operational excellence. + Support ordering, receiving, and distribution of hospitality-related supplies. + Assist with appointment-based and daily in-store experiences, ensuring seamless and memorable interactions. + Perform all duties with discretion, courtesy, and attention to detail. **Optimize the Environment** + Maintain the overall cleanliness and visual standard of all hospitality zones. + Manage inventory of hospitality supplies, ensuring timely replenishment and efficient storage. + Take initiative in cleaning, organizing, and preparing areas before and after client appointments. + Adhere strictly to hygiene, sanitization, and food safety regulations. + Support special events and in-store experiences as needed. **Develop Industry Knowledge** + Gain an in-depth understanding of Tiffany products, heritage, and client service philosophy. + Engage clients through storytelling and brand knowledge. + Comply with store security, operational policies, and service protocols. + Stay informed on trends in hospitality and luxury retail to contribute to best-in-class service delivery. **Be an Ambassador** + Represent Tiffany’s values through impeccable appearance, behavior, and professionalism. + Foster a collaborative, positive, and respectful workplace culture. + Consistently embody Tiffany’s commitment to excellence, innovation, and inclusivity. **Industry Experience** + Minimum of 3 years of experience in luxury hospitality, fine dining, or premium hotel service. + Customer service or food & beverage service experience is required. + Experience in luxury retail environments is highly desirable. **Technical Skills & Abilities** + Strong computer and technology literacy. + Fluency in **Spanish and English** is required; additional languages are a plus. **Preferred Certifications** + Food Safety Certification (e.g. ServSafe or equivalent in Mexico). + Wine Knowledge Certifications (e.g. WSET, Court of Master Sommeliers). + Hospitality Management Certification. + Specialty Coffee Association (SCA) Barista Training or equivalent. **Personal Attributes** + Able to handle multiple priorities in a fast-paced luxury retail or service environment. + Excellent interpersonal and verbal communication skills. + Strong organizational, time-management, and problem-solving capabilities. + Professionalism, discretion, and a commitment to excellence in every interaction. + Flexible and adaptable to changing business needs. + Passionate about service, teamwork, and delivering unforgettable experiences. + Available to work a retail schedule including weekends and holidays. + Willingness to travel for training or special events, as needed. **Our Commitment** Tiffany & Co. is composed of many brilliant facets, people whose unique perspectives, creativity, and experiences strengthen our global community. We are committed to diversity, equity, inclusion, and belonging (DEIB) at the core of our culture. We believe in empowering all employees to thrive personally and professionally. Tiffany employees in Mexico are eligible for a competitive benefits package, including wellness programs, paid time off, medical benefits, and access to global initiatives such as parental leave and mental health support. Join Tiffany & Co. Mexico and help us shape the future of luxury one exceptional experience at a time. **Job Identification** : 61579 **Job Category:** : Retail **Assignment Category** : Regular Full-time **Remote Positions** : No **Professional Experience** : Minimum 3 Years Equal Opportunity Employer