This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail.  The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.     

 

Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery.Acts as a resource and escalation point to other team members on all product and service-related inquiries. Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue. Assists with training, quality testing new products/services, and documenting procedures.

REQUIREMENTS:       

Education and Experience

Associate degree or related knowledge/skills base gained through experience preferred. Previous Business/Commercial Banking experience preferredCustomer service experience in a fast-paced environment is preferredProven previous job stability a must

Skills/Knowledge

Familiarity with cash management products and services is a plusComputer proficiency, including web navigation and keyboarding skills a mustExcellent oral and written communication skillsSuperior customer service skills requiredProficient with online banking, internet terminologies, and navigationAbility to learn new concepts quickly and easily in a fast-growing environment

 

Previous success hiring people with similar job titles to these:

Customer Service RepresentativeInbound Call RepresentativeCall Center RepresentativeCustomer Care Center SpecialistMember Services Representative

Key Terms

Problem SolverMultitaskerCreative ThinkerTech Savvy

Perks:

Remote work flexibility after a desired length of tenure and good performanceHire immediatelyGrowth opportunitiesGreat benefitsStrong cultureWork life balance