Job Title: Business Systems Manager Job Description We are seeking a skilled Business Systems Manager with technical expertise in multiple business applications, including CRM and ERP systems. The ideal candidate will have prior SAS experience and the ability to collaborate effectively with various stakeholders, both internal and external. Responsibilities + Serve as the primary administrator for platforms such as POS & booking software, Freshdesk, Vonage, Microsoft 365, ScreenCloud, Sonos, and MS Teams. + Manage hardware assets including phones, TVs, sound systems, laptops, iPads, desktops, and monitors. + Maintain and manage content on the internal portal and shared file systems. + Configure systems, manage user access and permissions, and oversee integrations. + Act as the first line of support for system issues across the retail network. + Collaborate with IT, vendors, and operations to resolve technical issues, including networking, internet access, and surveillance systems. + Maintain and update IT policies to reflect current best practices. + Own and manage cybersecurity policies, procedures, and training programs. + Identify and implement workflow improvements and system enhancements. + Maintain up-to-date SOPs and documentation. + Ensure platform settings align with operational needs, including service configuration, pricing, scheduling, and client communications. + Train HQ and studio teams on system usage and best practices. + Develop and maintain training materials and user guides. + Support system setup for new studio launches, franchise locations, and conversions. + Ensure data accuracy across platforms and support operational reporting. + Collaborate with finance, marketing, and operations to generate reports and maintain clean data practices. + Support special projects such as new system rollouts, integrations, and upgrades. + Work cross-functionally to ensure systems align with business strategy and scale effectively. Essential Skills + 3+ years of experience managing technology platforms in a retail or service environment. + Proficiency with POS and Booking systems. + Working knowledge of Freshdesk, Vonage, and Microsoft 365. + Strong troubleshooting and problem-solving skills. + Excellent communication skills with both technical and non-technical stakeholders. + Highly organized with the ability to manage multiple priorities. + Experience supporting both HQ and field-based teams. Additional Skills & Qualifications + Technical expertise working with multiple business applications (CRM and ERP). + Prior SAS experience. + Ability to work with multiple stakeholders (internal and external). Work Environment This role is hybrid, requiring onsite work in Boston, MA at least 3 days per week. The office is located in the vibrant area of Faneuil Hall. We offer a competitive salary, equity incentives, a comprehensive benefits package including medical, dental, vision, and 401(k), paid time off, employee discounts on services and retail, and opportunities for career growth and development. Pay and Benefits The pay range for this position is $80000.00 - $110000.00/yr. Competitive Salary and Equity Incentives Comprehensive Benefits Package: Medical, Dental, Vision, 401(k) Paid Time Off Employee Discounts on Services & Retail Career Growth & Development Opportunities Workplace Type This is a hybrid position in Boston,MA. Application Deadline This position is anticipated to close on Aug 6, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.